What are the responsibilities and job description for the Data Conversion Specialist position at PracticeTek?
Our Company:
RevolutionEHR is a fast-growing and leading eyecare software company providing a cloud-based Electronic Health Record and practice management software for optometry to over 4,500 providers and 35,000 users in the US and Canada is looking for a Data Conversion Specialist. Data Conversion Specialists play a vital role in the onboarding process for our clients and work with Sales and Implementation to ensure a smooth onboarding experience through the conversion of client data. This role also requires an outstanding level of customer service, technical acumen, ETL, and development experience. With RevolutionEHR’s consistent growth, it truly is an exciting time to be part of our growing team!
RevolutionEHR is a part of the PracticeTek family of companies. At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
We believe healthcare should be easy. We’ve built PracticeTek to make sure that it is. PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, nutritionists, and integrated medicine practices. PracticeTek invests in middle-market, retail-healthcare SaaS companies. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for the better, for all.
The Customer Success (Data Conversion) Department:
The Customer Success (Data Conversion) department is a people-focused organization. We partner closely with Customer Onboarding and Sales Teams to convert customer data and ensure a successful onboarding process. Data Conversion brings value to data by ensuring it's complete, accurate, and enriched. Our depth of knowledge in software and data transformation and familiarity with the industry enable us to anticipate the needs of each practice, prevent issues, solve problems, and enhance data for better usability. We apply expert knowledge and creative solutions throughout the data conversion process to empower practices to hit the ground running. Our team is driven by creative, curious, and inventive people who are passionate about innovation. We strive to provide best-in-class products and pair closely with other Customer Success teams to ensure our clients have the best experience possible.
The Career Opportunity:
As a Data Conversion Specialist for our cloud-based EHR software, you will work in a rapidly evolving technical environment with some of the brightest minds. As we expand our data offerings, you'll have the opportunity to help establish foundational best practices for our data systems, tools, and processes. You will also work closely with implementation experts, system architects, senior data conversion specialists, and other vital teams throughout the organization to design and develop solutions that efficiently bring data from our clients’ systems into our cloud application.
Areas of Accountability:
- Ingesting & Transform Data: Hands-on converting new customer data from existing cloud, hosted, and server-based systems to RevolutionEHR software. Provide top-shelf data migration services through complex data cleansing and manipulation operations.
- Drive Process Evolution: Consult and collaborate with other data conversion specialists to evaluate and iterate on technical solutions. Create detailed mappings, perform data verification, assess gaps or improvements, and contribute with fresh ideas.
- Promote Standards: Help develop and maintain our information systems, documentation, script writing, and data mining responsibilities and offerings.
- Learn and Grow: Work with senior data conversion specialists, developers, and system architects to increase your understanding of the technologies and skill sets required for high-performing teams.
Competencies for Success:
- Familiarity with the ETL data processes, ETL tools, reporting tools, etc.
- Ability to work proficiently with data aggregating and analysis software
- Experience with Shell scripting, PowerShell, XML, Python/Pandas, Pearl, Java or other scripting a plus
- Experience working with SQL, MySQL, and T-SQL (Strong SQL querying skills) a plus
- Understanding of database structure and normalization fundamentals a plus
- Advanced knowledge of Microsoft Excel (VBA is a plus) and competency in Microsoft Access
- High attention to detail, including the data, anomalies, patterns, code and configurations, etc.
- Prior data migration experience and/or eye care industry experience is a plus
- Familiarity with SQL Server Management Studio, FTP applications, SSH, and Windows/Linux
- Familiarity with Salesforce, Jira, Confluence, Bitbucket, Teams, and Microsoft Office
- Intermediate to advanced computer operator and basic troubleshooting skills
- Previous software support, technical support, or customer support skills a plus
- Strong commitment to quality, enhancing the user experience, and solid customer service skills
- Strong and consistent communication skills and the ability to call, email, and text customers
- Strong listening skills, ability to communicate on a variety of technical and non-technical topics, translate customer needs and experiences to provide a quality experience and drive change
- Strong documentation skills, update and maintain articles, and desire to improve documentation
- Familiarity with ticketing systems, ticket handling processes, and desire to contribute quality data
- Ability to take instruction, follow published guidance, best practices, and team processes
- Solution-oriented, takes initiative, develops solutions based on data, and understands the impact of influence, stakeholder buy-in, and inter/cross-team collaboration to achieve desired results
- High level of collaboration, engagement, and participation in team efforts
- Self-driven, resourceful, and able to work independently
- Exceptional drive, strong work ethic, strong time management and workload management skills
- Willingness to learn about the role and industry, and a desire to acquire new skills
- Comfortable with change, exploration, trying new things, “failing,” and reiterating
- Forward-thinking, analytical and conceptual thinking, strong problem-solving skills, and the ability to think outside the box to apply creative and innovative solutions
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050-68,650 for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
Salary : $33,050
