Customer Service Rep

SUMMARY

Take and process orders and address all customer inquiries and complaints. 

Perks of Pratt?

• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 6 Months: PAID vacation days
• 12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave
• 401K Vesting
• Open Door policy
• Schedule Flexibility

POSITION: Customer Service Rep

Salinas California

$18.00 - $20.00 – Full Time

DUTIES AND RESPONSIBILITIES:

• Place orders on timely basis for customer needs and plant production schedule
• Process purchase orders
• Manage and maintain the inventory levels on all required inventoried items
• Update and maintain the required reports to customers on a daily basis
• Forward confirmations – Order Acknowledgements, ASN, and COA’s
• Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.
• Maintain customer files
• Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
• Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator
• Record and distribute customer order changes
• Coordinate accounting credit forms for approval
• Assist sales personnel as needed on customer accounts
• Run all appropriate reports for the day and review for correctness
• Adhere to daily machine schedule.  Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.
• Communicate with necessary supervision to avoid problems between plant and customer
• Develop working relationship with all other plant department employee/managers.
• Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
• Additional duties may be assigned by management.

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Five years’ experience in a manufacturing environment

Candidates are PREFERRED who offer the following:

• Experience in the corrugated container industry
• Computer literate (MS Excel and MS Word)

LANGUAGE SKILLS

• Excellent communication skills. 
• Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals. 
• Ability to write business reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of the organization. 

 REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. 
• Ability to solve a variety of problems and deal with situations where limited information or standardization exists.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.   

TECHNICAL SKILLS

• Computer literate (MS Office including Word and Excel), data entry skills
• Application knowledge of products and production processes
• Quality standards – both ISO and QS

LEADERSHIP ATTRIBUTES

The individual must possess  the following:

• Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
• Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
• Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques.
• Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
• Professional appearance to support his/her role as a managerial representative of the company.

Pratt Industries provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.