Director of Operations And Business Development

Job Purpose

The Director of Operations Business Development has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties..  The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery. Director of Operations Business Development will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Director is responsible for providing vision to service team through actions, words and behaviors. The role will lead and oversee the development and growth of profitable new business and develop and maintain effective relationships. This position will ensure business growth through directing and managing business development activities to ensure they are delivered in accordance with the organizational strategy. Responsibilities include developing prospect lists, cold calling, appointment setting, networking, composing correspondence, creating sales presentations, distributing marketing materials, and updating activity in a CRM platform. This position may also prepare and monitor RFQs, RFIs, and RFPs. This position requires a balance between customer service, negotiating, administrative skills, and the ability to manage multiple priorities.

EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE

·        Recruits and hires qualified employees to meet Prestige Maintenance USA’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees

·        Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth

·        Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of Prestige Maintenance USA

·        Projects a professional image of the company to promote its goals and objectives

·        Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner

·        Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests

·        Works with applicable identified custodial staff to complete work schedules and post to designated areas

·        Reviews and processes payroll reports within 24 hours

·        Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).

·        Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff

·        Conducts regularly scheduled account visits Complete audits with customer management, documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports.

·        Ensures service levels and performance expectations are maintained or exceeded per client and Prestige Maintenance USA’s contract agreements

·        Manage and decrease direct cost at all accounts.

·        Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.

·        Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines, policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor

·        Investigates and notifies appropriate personnel in a timely manner of all incidents, which may include but is not limited to: false alarms, damages, thefts, and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame

·        Perform onsite sales visits with prospect customers/or leads.

·        Measure facilities during onsite Sales visits to provide accurate pricing/quote for Janitorial Services.

·        Create proposals and send to clients and follow-ups.

·        Follow ups and provide closing Sales cycle.

·        Close new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.

·        Participate in ongoing professional development and sales training.

·        Analyze/Assist in developing and executing a strategic marketing/sales plan to proactively reach revenue targets.

·        Monitor, review, and report on key metrics to ensure individual sales targets are achieved and execute sales activity documentation in a timely and professional manner

·        Maintains RFQ, RFI, and RFP and presentation templates and update as needed

·        Assists with RFQ, RFI and RFP responses

·        Market the business ethically and with integrity to maintain the company’s standing and strong reputation in the industry and community

·        Assures all sales and marketing material is delivered in the “customer requested format and in Prestige’s approved Style Guide

·        Special projects as assigned

EDUCATION AND CERTIFICATIONS

 Business Administration degree or equivalent with emphasis on management,  customer service, or operations training plus 3 – 5 years appropriate hands on experience in a similar or related role(s)

additional skills: required & preferred

REQUIRED SKILLS:

·        Knowledge of janitorial industry.

·        Experience in facility services management

Knowledge of wage, hour, and labor laws

·        Labor & Supplies budgeting experience

·        Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)

·        Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.

·         Ability to maintain confidential information

·        Ability to solve problems and make decisions

·        Knowledge of proper handling of hazardous materials and OSHA guidelines

·        Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)

·        Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor

PREFERRED                                                                                                                                                                                         

·        Bilingual in English/Spanish preferred

·        Some Sales knowledge

ESSENTIAL FUNCTIONS

·        Able to read and communicate in English

·        Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials up to 50 pounds

·        Repetitive motion involved on a daily basis may include, but not limited to, bending, twisting, pushing, pulling, reaching, climbing, and squatting

·        Ability to operate small power tools

·        Requires stooping, kneeling, crawling, bending, turning, and reaching into areas not fully air conditioned

·        Able to stand and walk for extended periods of time to include climbing/descending stairwells and ladders

·        Can work independently and in stressful environments

·        Able to drive between customer locations. Some local area travel using personal vehicle; Approximately 100% of the time and will vary during the month and week. Ability to travel domestically 50% of the time, using public air or rail at the discretion of the company, particularly to meet with customers and colleagues

·        Regular, consistent, and predictable attendance

·        Must pass background screening

·        Must pass drug screening