Client Intake Specialist

Company Overview

Price Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland and Virginia. The firm handles many areas of law including criminal defense, personal injury, medical malpractice, immigration, trusts and estates, family, OFAC, business transactional and whistleblower law. 

Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We know that just having sound legal counsel does not translate to a comprehensive and satisfactory experience for a client. We want our clients to be satisfied with their choice of firm, not just in their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn’t matter how good an attorney is if they don’t pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result in his or her case.

Job Summary

Price Benowitz, LLP is seeking a full-time Client Intake Specialist to join their growing team at their Washington, DC headquarters. The Client Intake Specialist's main objective in interacting with prospective clients is to ensure a quality relationship between the prospective client and the firm while taking into account the unique aspects of a prospective client’s case to make sure that they are set up with the attorney who is best suited for their needs. Our firm is dedicated to training their team to understand case substance, as well as the unique variables that impact our clients' needs for representation. From the moment a client first contacts us, we put the full support of our firm behind them. The Client Intake Specialist uses all available resources to ensure that the attorney establishes contact and responds promptly after the consult to assure the client's expectations and needs are met, as well as follows up appropriately.

The role of the Client Intake Specialist is critical to Price Benowitz's mission of delivering an exceptional experience, as you will be the first point of contact, responsible for making a great first and lasting impression. This position incorporates a true team environment that values your input and is very supportive of your growth in the company and beyond, both personally and professionally. The team consists of a mix of different life and educational experiences/backgrounds all brought together by a similar passion to learn and help others. The position has proven very valuable to people considering law school and recent grads looking for an opportunity to sharpen very important skills and/or experience in a fast-paced office.

Responsibilities and Duties

• Serves as a quality controller monitoring overall communication quality is exceptional
• Performs client relation responsibilities to ensure customer satisfaction and conflict resolution
• Responds to potential clients via phone, email, chat and text
• Coordinates and assists with the intake schedules for the all attorneys
• Coordinate team schedules
• Seeks client feedback to improve future firm-client relationships
• Assists with other essential functions of the firm

Qualifications and Skills

• Prior supervisory/managerial experience preferred
• Strong verbal, interpersonal, and written communication
• Strong customer-service skills
• Ability to multitask with interruptions in a fast paced environment
• Good organizational, time management and problem-solving skills
• Ability to work well as a leader of a team
• Ability to exercise flexibility, initiative, good judgment and discretion
• Ability to relate to individuals from diverse ethnic, cultural and socioeconomic backgrounds to build client relationships
• Willingness to learn and be open to constant change
• Must be very positive and confident
• Bachelor’s Degree or 2yrs relevant work experience is preferred
• Prior law firm intake experience a plus
• Must be able to pass a background check
• Fluency and/or comprehension of other languages is a plus