What are the responsibilities and job description for the Customer Service Manager (CSM) position at Price Chopper?
Job Overview:
We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our customers. The ideal candidate will possess strong leadership skills and a passion for ensuring customer satisfaction.
Duties:
- Oversee and manage the customer service team to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Monitor customer interactions to ensure prompt and effective resolution of issues
- Collaborate with other departments to improve overall customer experience
- Train, mentor, and coach customer service representatives
- Analyze customer feedback and data to make strategic decisions for improvement
Requirements:
- Proven experience in a customer service management role
- Excellent leadership and communication skills
- Strong time management and organizational abilities
- Knowledge of retail management practices
- Ability to recruit, interview, and train staff effectively
- Proficiency in math for stock management
- Demonstrated administrative skills for maintaining records and reports
This position offers the opportunity to lead a dedicated team, drive customer satisfaction, and contribute to the growth of the organization. If you have a passion for customer service excellence and meet the requirements outlined above, we encourage you to apply.
Job Type: Full-time
Pay: $16.00 - $24.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $25
