What are the responsibilities and job description for the Call Center Representative position at Pricesenz?
Description:
CORPORATE REAL ESTATE
REAL ESTATE HELP DESK – DISPATCH
JOB DESCRIPTION
The Real Estate Help Desk is the Real Estate Single Point of Contact for client employees. The 7 x 24 operation provides the following services:
- Monitors critical network and environmental alarms per weekly schedule
- Monitors Online Form submittals per weekly schedule
- Handles emergency calls relating to facilities and coordinates with local law and fire departments
- Receives trouble calls relating to client land, facilities or environment
- Creates and assigns work orders, dispatches personnel, contractors or outside facility management companies
- Conducts customer satisfaction surveys for Facility Management
- Filters house services, furniture and move related calls to the appropriate corporate partner
- Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
- Performs other CRE related functions as assigned by Supervisor
SKILL REQUIREMENTS
- Strong, responsive customer service skills
- Good telephone skills – Clear, understandable speaking voice
- Ability to stay calm and work well in high-pressure situations
- Good PC skills
- Good decision-making ability
- Strong organizational skills
- Ability to learn complex processes
- Minimum typing requirement - 60 wpm
- Ability to multi-task
- Ability to work required shifts
Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area.
High School, GED or equivalent education and relevant experience. 2-4 years of related experience
Job Types: Full-time, Contract
Pay: $17.00 - $23.00 per hour
Application Question(s):
- Expected Salary?
Experience:
- Call center: 3 years (Preferred)
- Dispatching: 3 years (Preferred)
- Microsoft Office: 3 years (Preferred)
Work Location: Multiple Locations
