ONT Airport General Manager Trainee-PrimeFlight Aviation

Responsibilities:

Provide Quality Service and Achieve Superior Customer Satisfaction 

• Resolve customer service and operational problems during a tour of duty
• Work in operation during peak or irregular periods
• Spend majority of time in the operation, interacting with employees and clients
• Prepare and/or review customer correspondence
• Use cross-functional teams to generate and implement quality improvement ideas

Meet Profitability and Cost Control Goals 

• Develop and monitor budgets and spending
• Actively seek cost reduction ideas
• Actively manage payroll with an expectation of minimizing OT
• Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations 

• Investigates discrepancies and compiles statistical data for compliance purposes
• Write delay analysis and irregularity reports
• Ensure all employees complete initial and recurrent training as required
• Ensure all records are updated to include training records and Standard Operating Procedures

Run an Effective Operation 

• Communicate with managers, peers and team members, both within their immediate department, as well as with other departments
• Administer company policies and procedures
• Provide team with necessary tools, resources, and training to meet or exceed all operational performance goals
• Involve all team members in the determination of operational improvements
• Coordinate operation including scheduling, hiring, training, inventory, etc.

Qualifications:

• Must be able to lead and motivate employees in working as a team in a fast-paced environment
• Must be decisive and be able to work under demanding operational conditions in a stressful environment
• Must have excellent oral and written communication skills, leadership, initiative, and judgment
• Must demonstrate strong administrative and analytical abilities
• Must be willing to work outdoors in any weather conditions in accordance
• Must be willing to work any and all shifts including extra hours when there are operational needs
• Ability to work rotating shifts including weekends and holidays
• Four-year college degree and/or 5 years supervisory experience preferred