General Manager

The General Manager must possess the ability to work effectively in a team environment, partnering with senior management, and is accountable for the following essential functions

Essential Functions:

• Managing the day to day activities of the entire operation
• Prioritizing workplace safety with established metrics and Service Level Agreements
• Maintain financial performance of the location
• Excel at the operational performance of the location
• Focus on client relationships and contract retention
• Developing and implementing strategies, processes, and procedures that will effectively influence company profitability
• Achieving monthly performance metrics and all Service Level Agreements
• Identifying and securing new business opportunities
• Recruit, interview, train, and hire employees as required
• Be a positive role model to all personnel and the airport community
• Represent with the best intent the business priorities and professional posture of the PrimeFlight customer(s)
• Advise, consult and coordinate with the Division Vice President, Corporate Controller, Corporate and Field Support Staff, Market  Development VicePresident and Directors, Vice President of Training and Quality Assurance, Clients and Vendors.
   

Responsibilities:

• Foster a safe working environment. Hold employees accountable for the safety audit performance and all operational metrics
• Meet administrative requirements as established
• Monitor and record operational and financial performance and report on a monthly and annual basis
• Work with Sales, Division Vice President and Controller to develop competitively bids for new business
• Coordinate new local account start-ups
• Resolve promptly all service issues in problem areas to ensure contract
  retention. Share the action plan and success factors with the customers
• Perform all necessary supervisory functions to effectively and efficiently
  manage assigned personnel.
• Maintain a qualified and appropriately trained staff
• Communicate areas of accountability and performance expectations to
  assigned personnel
• Determine standards of performance as a basis to review progress of
  personnel
• Recommend salary adjustments, transfers, promotions, and
  terminations
• Ensure proper training of assigned personnel
• Foster a safe, cooperative and harmonious working climate conducive
  to maximizing employee morale and productivity
• Lead in a pro-active, continuous improvement method
• Manage fee-for-service operations, including cash handling and accountability
  procedures that may be required
• Adapt to, positively adopt and promote any changes in corporate policy and
  procedures
• Directing work, appraising performance, rewarding and discipline, coach and
  counsel employees, addressing complaints and resolving problems
• Maintain and foster for success the working relationship with all the customers
  associated with the business unit
• Within the established airport’s community, be the “face and advocate” for the
  PrimeFlight customer(s)
• Attend meetings, events on behalf of the PrimeFlight customer(s), displaying
  professionalism with customers best interest in mind at all times
• Meet or exceed all established Key Performance Indicators and Service Level
  Agreements
• Demonstrate regular, predictable attendance at the job location
• Exceed PrimeFlight customer service and safety standards

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

• 18 years of age or older
• Reliable transportation
• Valid State Driver’s License with a verifiable safe vehicle operating record.
• Eligible to work in the United States  

Education/Experience:

• Associate degree or higher. A high school diploma or equivalent may be substituted with four years of relevant experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

Math Ability:

Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to manage the airport operation.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations

Certificates and Licenses:

Valid State Driver’s License with a verifiable safe vehicle operating record

Supervisory Responsibilities:

Direct or indirect supervision of all on-site PrimeFlight personnel

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk
• Use hands to finger, handle, or feel
• Be able to hear and respond to the spoken voice and to audible alarms
  generated by the terminal environment
• Specific vision abilities required for this job include: Close vision (clear vision
  at 20 inches or less); distance vision (clear vision at 20 feet or more); color
  vision (ability to identify and distinguish colors); peripheral vision (ability to
  observe an area that can be seen up and down or to the left and right while
  eyes are fixed on a given point); depth perception (three-dimensional vision,
  ability to judge distances and spatial relationships); ability to adjust focus
  (ability to adjust the eye to bring an object into sharp focus)
  

PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.