What are the responsibilities and job description for the Tech Support Specialist position at Primesoftinc?
Role: Tech Support Specialist
Exp: 4 years
Location: Nashville, TN (Onsite role-need locals Only)
Visa: USC/GC Only
MOI: Phone Skype
Skills Required:
· Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
· Approximately 2-3 plus years of experience in support of IT products
· Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
· Excellent interpersonal, communication and organizational skills
· Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
· Able to work effectively with high level customers and other management personnel
· Excellent Customer Service skills.
· Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
- Laptop troubleshooting, maintenance and administration.
- Apple MacBook support and troubleshooting.
- Apple iOS and Android device support; setup and configuration.
- Knowledge and understanding of HP, Xerox and Canon print devices.
- Anticipate and respond to complex technology support issues.
- Strong knowledge and understanding of Win10, Office 365.
- Instant Messaging tools; TEAMs.
- Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Regards
Sundeep.B
732-790-5650
sundeep.b (at) primesoftinc (dotcom)
Job Type: Contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Nashville, TN: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Support Specialist: 4 years (Preferred)
Work Location: One location