Key Account Coordinator

Primitives By Kathy® (PBK) is the #1 wholesaler of “present day primitives” to nationwide retailers.  PBK focuses on creative design, ahead-of-the-market product innovation, and international sourcing.  The Key Account Coordinator is responsible for functioning as a liaison between sales, accounting, warehousing, and most importantly, the client to ensure full customer satisfaction.  All duties are performed in accordance with company policies, practices, and procedures.

*This job can be remote-based but will require routine visits to PBK Corp. office in Lancaster, PA.

Principle Accountabilities: 

• Order Management 

1. Manage orders from PO receipt to ship date to ensure on time shipping
2. Ensure accurate entries of Sales Orders and review item availability
3. Coordinate with Purchasing Team to place custom orders with Factories
4. Maintain proactive and ongoing communication with Factory about order requirements
5. Create and/or purchase price tickets and carton labels 
6. Review Factory Inspection Reports
7. Communicate and process all customer orders through the warehouse 
8. Submit routing requests, schedule pick-ups and communicate transportation instructions to the Warehouse    
9. Process Sample requests for Account Managers

• Customer Management 
  1. Analyze and understand Vendor Guide  requirements for each customer
  2. Learn Retailer portals to enter required info
  3. Provide new item set up sheets, item attributes and photos as requested per Customer guidelines
  4. Review all chargebacks.   Process RAs for those that are legitimate and investigate and dispute others
• Import
  1. Provide direction to overseas factories for Direct Orders and POE shipments
  2. Ensure factory orders are handed over to freight forwarder per shipment requirements
  3. Review Commercial documents and upload to customer portals 
  4. Work with Customs Broker on POE shipments 

Job Knowledge, Skills & Competencies:

• Strong organizational and analytical skills
• Detail oriented and focused
• Quick learner
• Highly efficient at multi-tasking, prioritizing and decision making in a timely manner
• Excellent written and verbal communication skills, including phone and internet etiquette
• Team player and contributor as well as well as ability to work independently
• Must be able to communicate in an organized, cohesive, logical and effective manner 

Education and Experience:

• Minimum – High School Diploma or equivalent and 2 plus years account coordination, sales or customer service experience in a warehouse, wholesale or retail environment
• Preferred – Associate’s or Bachelor’s Degree in a business related field, plus 2 years account coordination, sales or customer service in a warehouse, wholesale or retail environment
• Supply Chain experience a plus specifically working with Direct Import and Port of Entry orders
• Customer service experience helpful
• Home Décor knowledge welcome

Computer Proficiency: Microsoft Office Suite (Word, PowerPoint, Excel) Outlook

Benefits for Full-time Employees

• Fun product line from an established, but growing, woman-owned company. (In 2024, we are celebrating 27 years!)
• KPRIDE KCREW program - commitment to employee engagement, training, and development
• Medical, Dental and Vision insurance.
• 401K with match.
• PTO and paid holidays; and your birthday off.
• Community participation through Kathy's Circle of Friends (program for individuals with all levels of disabilities) with volunteer incentive to earn additional PTO.
• Employee discounts on our products.
• Life & AD&D Insurance, short-term and long-term disability.

About Us:

Primitives By Kathy (PBK) is the #1 wholesaler of "present day primitives" to nationwide retail stores. With a focus on creative design, ahead-of-the-market product innovation, and international sourcing, the company currently offers over 9,000 unique home décor and gift items to more than 22,000 worldwide customers. Headquartered in Lancaster, PA, the company connects with customers through its 800 page catalog, website, trade shows, and permanent showrooms in Atlanta and Dallas. Learn more at www.primitivesbykathy.com

Primitives By Kathy® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Primitives By Kathy® complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfers, leaves of absence, compensation, and training.