IT Manager

Our Company & Our Property:
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.

Role Summary:
The IT Manager reports directly to the Finance Director and is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Function, Duties and Responsibilities:

• Ensure critical systems, specifically Front Office Property Management System, PABX and Food & Beverage / all outlets Point of Sales computer systems are available twenty-four (24) hours per day.

• Establish and maintain user procedures and hardware familiarization for all systems.

• Provide administration services, to include; contribution to technology capital and operating budgets.

• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Maintain and promote ARC core technology standards and procedures as outlined in the ARC IT Core Standards.

• Assist in the coordination of new acquisitions and major projects as required,

• Participate in property-level, corporate-initiated technology implementations.

• Good knowledge and support for Desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Administer Gmail, connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third party vendors.

• Provide 24 / 7 support for mission critical systems.

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.

Qualification Requirements:

Required

• Hospitality systems knowledge: PMS, POS, Interfaces, etc.

• Experience with cable crimping, patching, and toning.

• Experience with networking (Ethernet switching, DNS, DHCP, IP Addressing, and VLAN management)

• Understanding of Windows Servers.

• Familiarity with VOIP Desirable.

• A , Network , CCNA

• Prior Experience in the Hospitality Industry.

• Familiarity with virtualization.

• Experience with networking, including Ethernet switching DNS DHCP IP Addressing, and VLANs

• Windows Operating systems. Windows 10 & Server 2012 through 2021

• Office applications including Microsoft Office and G Suite

Skills, Attitudes and Behaviors:


Functional Skills:

• Ability to multi-task

• Ability to prioritize effectively and handle multiple projects at once

• Excellent problem-solving/ analytical skills

• Reasonable cost analysis, cost management and budgeting skills

• Clear understanding of the purpose and reasons for internal controls

• Understand and familiar with hotel quality standards and service standards

• Strong commitment to service : Must be able to assist hotel guests with technical requirements and issues as well as to provide high levels of service and support to admin users Key Behavioural Competencies:

• Highest level of integrity and transparency

• Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams

• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

• Good written and verbal communication skills

• Must have strong interpersonal skills and be able to relate to all levels of staff

• Must have the ability to move/maneuver in an office environment

• . Be available to go on Task Force in another Auberge property

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates.

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Primland is an Equal Opportunity Employer, M/F/D/V. Primland provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.