Drop Bury Supervisor

Prince Telecom LLC is a national leader in the telecommunication industry. Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. We’re looking for a Drop Bury Supervisor to manage a team of technicians responsible for internet, and telephone for residential and business customers, to join our team and help lead their team to connect America.

 We provide paid training, a company vehicle, full benefits, and tuition assistance. 

Responsibilities:  

• Responsible for communications with the customer as well as the drop bury technician
• Handling and tracking of all property damage and locates from start to finish.
• Position requires field inspection, and quality control documentation.
• Coordination with drop bury technician, customer, and warehouse teams on material needs (including ordering of materials).
• Ensure technicians have work issued and completed in a timely manner.
• Must be organized and be able to create Excel spreadsheets.
• Completes required paperwork, timesheets, vehicle inspection, logs, noting any problems requiring attention of other staff members. 
• Receiving and resolving escalated issues with the customer, which will involve email and oral communications.
• Reply and report back to customer on any and all escalations or damage complaints through email.
• Updating of trackers for drops due/past due daily and returning trackers to the customer by the daily deadline
• Assists other Team personnel in the performance of their duties when requested to promote a Team approach to problem solving environment. May perform other duties not listed.
• Other duties as assigned.

Qualifications:

• Must understand design parameters as they relate to RF and powering specifications.
• Good planning and organizational skills to meet deadlines.
• Able to multitask and prioritize schedules as related to customer expectations.
• Able to communicate with customers in a positive, professional manner.
• Strong Microsoft Office computer skills.
• Prior supervisor experience is a plus, but not mandatory
• High school diploma or equivalent.
• Able to work outside in all types of weather.
• Able to bend, stand, sit, crawl, climb, and lift throughout each day.

IND1

What you’ll get… 

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs

Who we are...
Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 850 employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.

At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.