Business Operations Consultant

Responsibilities:

Principal is hiring for a Business Operations Consultant to join the Life and Disability Group Claims team. This role will support the systems and operational processes of Disability and Life Claims analysts and play a pivotal part in the transformation of how this team works and delivers value to the business by focusing on process improvement, efficiencies and modernization.

In this role the incumbent will:

• Act as a subject matter expert on assigned systems and manage projects that improve efficiency and transparency.
• Manage and evolve the overpayment process to minimize overpayments and improve process functionality.
• Support various process improvement initiatives by documenting, analyzing and redesigning current processes.
• Build and leverage relationships with multiple business partners and technical areas to ensure applications are optimized.

• Ability to identify and solve problems through collaboration, technical capabilities, and innovation.
• Effective management of multiple projects and initiatives that enhance processes to meet current and future operational needs.

Qualifications:

• Bachelor's degree or equivalent and 3 plus years of related work experience supporting insurance claims, business operations, process improvement or project management.

A successful candidate will have / be:

• Strong technical proficiency in Microsoft Office applications including Excel, Power Automate, and SharePoint.
• Detail and results oriented with the ability to work independently and offer creative solutions to problems.
• Demonstrable experience to deliver results, drive impactful change and manage multiple tasks and priorities at one time.

A highly qualified candidate will have / be:

• Experience with application / system testing, development, and troubleshooting.
• Strong meeting facilitation and /or project management skills.
• Process improvement certification, i.e. Lead Six Sigma.

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $49300 - $96000 / year Additional Information:

How we hire

Once you apply, your application is hand reviewed by our talent team. Generally within a few weeks, the team makes interview selection decisions and communicates those via email. If selected, you’ll receive an email from Principal Talent Team to complete a pre-recorded interview on your own time. Be sure to check your email frequently and follow the steps shared to submit timely.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers and https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants

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