Project Manager

Purpose of the Role: The Project Manager ensures the successful execution of programs by acting as a liaison between the Program Manager, clients, vendors, and internal teams. This role is pivotal in managing the project lifecycle from inception to completion, aligning deliverables with client expectations and program objectives, while maintaining strong relationships with all stakeholders to ensure high service standards and project success.

Key Responsibilities:

Client and Stakeholder Management:

• Build and sustain strong, long-term relationships with clients and vendors.
• Serve as the primary contact for clients, stakeholders, and the Program Manager, ensuring clear communication and timely updates.
• Attend client meetings to review project status, address concerns, and provide updates.

Project Planning and Execution:

• Coordinate with internal teams (Sales, Art, Finance, Engineering, etc.) and external partners to develop and execute detailed project plans.
• Manage project timelines, milestones, and budgets, ensuring all deliverables meet or exceed quality and performance standards.
• Oversee all aspects of project execution, including scheduling, cost management, and adherence to manufacturing specification and timelines.
• Conduct root cause and risk analyses to identify potential challenges and develop corrective actions.
• Standardize and lead regular stakeholder meetings to track progress and address issues.

Financial Management:

• Develop estimates, budgets, and customer quotes; manage project costs to ensure budget adherence.
• Provide monthly forecasts, track expenses, and approve project-related costs.
• Manage inventory levels, ensure timely billing, and resolve billing disputes to optimize cash flow.

Quality and Compliance:

• Review and approve site-specific documents, ensuring compliance with client and company standards.
• Monitor product quality and installations to adhere to specifications and service level agreements (SLAs).
• Utilize the Principle Connect app to capture real-time data, photos, and reports during site visits.

Training and Support:

• Develop and maintain a playbook, processes, and training materials for surveyors and suppliers.
• Provide ongoing training and support to ensure adherence to performance standards.
• Travel as needed (approximately 25%) to meet project requirements.

Reporting and Continuous Improvement:

• Report project status to stakeholders, escalate issues as necessary, and ensure transparency.
• Provide regular progress, cost, and quality reports to the Program Manager.
• Identify opportunities for process improvements and support additional projects or assignments as needed.

Position Qualifications:

Education:

• Bachelor’s degree in Business, Project Management, Engineering, International Business, Construction Management, or a related field, or equivalent experience.

Experience:

• 2-4 years of professional experience in project management, construction-related purchasing, merchandising, or managing people/assets.

Skills and Knowledge:

• Strong project management skills including planning, organizing, monitoring and follow-up.
• Effective problem-solving abilities with a proactive approach to issue resolution.
• Knowledgeable in customer service, installation processes, and profitable account management.
• Excellent communication and interpersonal skills for client and stakeholder interaction.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) and project management software (SAP, Maringo, M-Files, PMR Reporting, or similar).
• Demonstrated ability to perform under pressure with minimal supervision.
• Strong business acumen, leadership qualities, and a proactive, motivated work approach.

Attributes:

• Strong leadership, communication, and team collaboration skills.
• Ability to manage multiple priorities and adapt to changing conditions.
• High attention to detail with a commitment to quality and continuous improvement.
• Customer-focused with the ability to handle complex issues diplomatically.