HEALTH CENTER ADMINISTRATOR- NCEENT

HEALTH CENTER ADMINISTRATOR

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 120 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect. To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k.

Duties and Responsibilities

The Health Center Administrator (HCA) provides a high level of innovative leadership and management of the day-to-day practice operations in the outpatient clinic(s). The HCA is responsible for assuring effective and efficient practice operations by identifying and addressing concerns, and resolving issues with a sense of urgency and timely follow up. The HCA will have the ability to establish, maintain and grow positive relationships with varying levels of the organization including staff, colleagues, and providers. The HCA will also possess organizational, analytical, negotiation and conflict management skills, and have the ability to lead in a dynamic environment. The HCA will have a hands-on approach to operations and management as well as the ability to keep strategic initiatives in focus. The HCA will drive excellence in patient satisfaction, physician and staff performance, and lead change through continuous process improvements. The HCA communicates and models Duke Values and demonstrates expected behaviors. Knowledge and ability to provide situational leadership skills.

Operations Management & Leadership

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  Proactively takes action to achieve practice goals and execute plans beyond what is required while supporting new ideas and exercising flexibility.
• Manages, mentors and motivates the Service Access Manager, Nurse Manager, Triage Nurse, Financial Care Counselors, RNs, LPNs, MAs, and Patient Safety Associates to accomplish a wide range of operational objectives.
• Ensures all staff are working within their scope while assisting physicians with procedures. Delegates tasks as needed.
• Acts as liaison with all levels of administration, physicians and outside organizations to coordinate clinic/practice business, accomplish directives and to facilitate the resolution of problems.
• Facilitates project management with a focus on data analysis, problem solving, and team collaboration. Partners in the support of projects, staff recruitment, policy implementation, and serves as a primary resource for communication and problem solving.
• Possesses an eye for detail and capable of streamlining routine office processes.
• Maximizes staff productivity through proficient use of reports, evaluating workflows and appropriate staffing strategies.
• Researches and develops workflows that create timely and efficient workflow throughout the practice.
• Assures that all providers and staff members are adequately trained in all areas of practice operations.

People Management

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  Manages human resources activities including job posting, interviewing, hiring, orientation training, assigning, evaluating performance, developing job descriptions, maintaining personnel records (current licensures and certifications for clinical staff), addressing complaints, and resolving issues with a sense of urgency and timely follow up.
• Ensures staff are up to date and informed of policy and procedure changes.
• Responsible for staff development including onboarding requirements, continuing education on all practice workflow processes to ensure compliance with medical regulations and office performance standards.
• Ensures all staff attend core and job specific training, and completes orientation within probationary period. Ensures direct reports are documenting staff competencies for areas of responsibility.
• Provides effective coaching, feedback and development action plans to providers and staff.
• Understands the sites' challenges and productively facilitates communication with, and involvement of, other functional areas (Regional Director, HR, HIM, Compliance, Infection Control, Patient Safety/Quality, etc.).
• Maintains contact and positive relationships with patients, staff, providers, colleagues, vendors, and extended team members. Quickly addresses, mediates, and resolves conflicts among and between staff and providers.
• Holds all staff accountable for assignments, work tasks, and responsibilities. Ensures all staff are modeling Duke’s values and expected behaviors.
• Facilitates, encourages, and participates in improvement efforts alongside team members and patients.
• Communicates clearly and professionally with staff, providers, vendors, patients, family members of patients, and the general public.

Financial

• Determine fiscal requirements, make projections and prepare/monitor the annual budget, verify and reconcile expenditure of budgeted funds. Effectively controls practice expenses.
• Establishes processes, procedures, and methodologies which result in meeting or exceeding established practice goals, and initiates cost reduction programs.
• Direct the compilation of and/or work with finance/revenue manager team for reporting and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

Regulations/Standards

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  Adhere, educate, and manages Joint Commission standards and Duke Policies, procedures, protocols and guidelines.
• Conduct meetings with subordinates to ensure compliance with established practices; implement new policies and keep employees abreast of current changes and standards.
• Resolves problems and ensures compliance with medical regulations and office standards of quality, patient safety and customer service.
• Ensures all federal and state laws, and North Carolina Medical Board Position Statements and guidelines are followed (i.e. CLIA, HIPAA, FMLA, ADA, etc.).

Development

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  Works with Regional Director to provide information regarding potential site development and expansion.
• Periodically reviews staffing models and recommends optional solutions to practice management team.
• Works closely with practice management team to resolve clinical and clerical issues (processes, performance, etc.) to identify opportunities for improvement.
• Participates on committees and task forces to support strategic initiatives and goals.

Knowledge, Skills, and Abilities

Required Experience: Three to five years management experience in a healthcare setting; strong human resources management/administrative background; knowledge of financial systems and analysis, computer systems and applications. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem-solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. Excellent verbal and written communication skills. Knowledge in electronic health record implementation and usage. Position continually requires demonstrated poise, tact, diplomacy, and good judgement. Ability to multi-task and prioritize workload in a fast-paced environment. Professional mannerisms, appearance, and presence. Must be approachable and have excellent people skills to keep staff motivated and working efficiently.

Complexity of Work: High level of knowledge of healthcare operations is essential. Ability to function independently within scope of practice, utilizing sound professional judgment and business knowledge in the exercise of organization leadership; ability to effectively participate in and support project teams of multispecialty professionals to achieve business results.

Required Qualifications

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  Work requires 3-5 year of related administrative or clinic/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.

Additional Information

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.