What are the responsibilities and job description for the IVR Tester position at PRO IT?
*Role: IVR Tester*
Location: New York, NY & Alpharetta-G
*Descri
- on: Fu
- ime Role with TC
- * Good knowledge
of Contact Center Dom
- preferabl
4 years. * Good
- owledge
of IVR ro
- ng flows usi
enesys, Gen
- s Cloud CX * Hands-on knowledge on
- omating IVR flows using
- ra Automation tool. * Good knowledge
f SQL queries * Goo
- nowledge of Genesys clou
Genesys reports and
- shboards * Good functional understanding and testing k
ledge of Salesforce Agen
desktop * Good communication skills * Good knowledge of Database Testing * Experience testing of Salesforce applications (CRM apps) * Knowledge of Contact Center Workforce Management and Quality Management * Knowledge of test automation (Java/Selenium) – scripting, debugging, maintenance of automation scripts * Experience in API Testing * Experience in testing and automation of live chat apps. Job Type: Full-time Pay: $81,989.17 - $85,739.65 per year Benefits: * 401(k) * Dental insurance * Health insurance Compensation package: * Yearly pay Experience level: * 6 years Schedule: * 8 hour shift Experience: * Contact center: 4 years (Preferred) * IVR: 7 years (Preferred) * Test automation: 5 years (Preferred) Ability to Commute: * New York, NY (Preferred) Ability to Relocate: * New York, NY: Relocate before starting work (Required) Work Location: In personSalary : $81,989 - $85,740
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