Field Service Supervisor

Position: Field Services Supervisor

Compensation: $65,000-$70,000 Salary (depending on experience)

Type: Full-time (Permanent)

About the Company:

Pro-Vigil is a leading provider of security solutions, offering both mobile and permanent remote surveillance services for a wide range of properties, from rural construction sites to downtown auto dealerships. Our mission is to deliver top-notch security through highly trained virtual guards powered by advanced AI technology. We offer a comprehensive security solution that includes audiovisual deterrents and boasts the industry's quickest response time, providing superior protection compared to traditional cameras or security personnel alone.

Pro-Vigil is actively seeking enthusiastic and customer-centric individuals to join our expanding team in the role of Field Services Supervisor. In this position, you will take the lead in nurturing and guiding a team of salaried field technicians stationed across the United States. Your primary mission will be to ensure that your team consistently upholds the highest standards of safety, quality, communication, and performance. To accomplish this, supervisors will empower their teams with the necessary resources for success while continually enhancing productivity and efficiency through data-driven decision-making and analytical problem-solving.

To excel in this role, candidates must be capable of performing each essential function proficiently, either with or without reasonable accommodations. We are committed to supporting qualified individuals with disabilities in fulfilling these essential functions.

Qualifications:

• Leadership: Lead a team of field technicians located across the United States, ensuring their needs are met, their performance continually improves, customers are satisfied, and daily activities align with organizational objectives.
• Collaboration: Collaborate closely with various support teams, including Project Managers, Territory Managers, India/US IT Support, Customer Service Managers, Production, and Project Managers.
• Performance Enhancement: Drive enhanced performance by overseeing the dispatching, scheduling, and routing of field technicians, adhering to company processes.
• Issue Resolution: Provide oversight for resolving complex customer site issues, and review and update customer databases and records as required.
• Productivity Improvement: Develop and execute productivity enhancement plans, conducting regular reviews of Key Performance Indicators (KPIs).
• KPI Management: Manage KPIs to ensure all tasks are completed within specified timeframes while delivering Best-In-Class Customer Service.
• Training: Develop and deliver training programs to support the growth and development of field service technicians.
• Reporting: Prepare reports, conduct financial analysis, and maintain operational documentation as necessary.
• Independence and Multitasking: Exhibit the ability to work independently and manage multiple tasks simultaneously.
• Flexibility: Demonstrate flexibility and a willingness to adapt to changing priorities as needed.
• Safety: Adhere to all safety protocols in alignment with the company’s zero accident policy.
• Positive Attitude: Maintain an energetic, enthusiastic, and ethical attitude while tackling organizational challenges.

Requirements:

• A Bachelor’s Degree in operations or a related technology/business field is preferred; however, direct experience can be considered in lieu of formal education.
• A minimum of 5 years of experience in managing individuals is required.
• Preferred: 5 years of experience in managing remote teams.
• Experience in security monitoring is a plus.
• Familiarity with networking and field experience is advantageous.
• Proficiency in the company’s computer systems and software, including Microsoft (Excel, Word, Outlook, etc.) and G-Suite, is required.
• Knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms is desirable.
• No travel restrictions.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• computer networking: 3 years (Preferred)
• Field Service Management: 5 years (Preferred)

Work Location: In person

Salary : $65,000 - $70,000