Implementation Manager, Mid-Market

Job Description

Procore is expanding our Customer Success team. We are hiring Implementation Managers to partner with clients to manage training, drive adoption, and build long-lasting partnerships. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time while also partnering with Account Executives, Product, and other Customer Success team members to help your clients join and grow with Procore. This is not a sales position.

Our Implementation Managers will be given the opportunity to plan roll-out strategies then execute the implementation and onboarding of new accounts while also contributing to a growing team and office. 

This position is can be based remote. We’re looking for someone to join our team immediately.

What you’ll do:

• Taking new clients and transforming them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management

• Providing the highest level of service and support to Procore’s clients through diligent communication

• Communicating with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings

• Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader

• Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

• Some travel is required (5-10%) to visit client sites, attend industry events, travel to other Procore offices, and more

What we’re looking for:

Tech industry sophomores looking for a new challenge:

• Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships

• Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

Construction pros looking to transition into a fast paced software company:

• Experience in a project administration or management role within the construction industry including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator

• Procore platform users (highly preferred, not required)

• Must be technology evangelists and promoters of modernizing the Construction industry

Additional Information

All your information will be kept confidential according to EEO guidelines. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.