Client Relationship Manager

Our Company

ProcurementIQ was established in Los Angeles in 2013. Originally called IBISWorld Procurement, the company is a division of global market research firm IBISWorld Inc. ProcurementIQ is the leading procurement research company in the US, helping you understand the most important factors of a product or service when making purchasing decisions. Our category research gives you instant access to data and analysis so you can engage and negotiate with suppliers, better control the sourcing process, establish credibility with internal stakeholders and, ultimately, save money by spending smarter. In 2018, IBISWorld Procurement officially became ProcurementIQ.

IBISWorld, including ProcurementIQ, is home to more than 400 employees across five international offices. The firm made its name as the world’s foremost provider of industry research, offering in-depth reports on country-specific markets including the US, Canada, Australia, China, the UK and Germany as well as select global markets.

The Role

We are seeking energetic Client Relationship Managers (CRM’s) with previous
successful experience in account management, inside sales, client service or similar
job roles. You will manage and grow an existing book of business. You will provide
proactive service to ensure that we assist clients in using our data to help their
businesses succeed and will be responsible for all account management activities.
You will liaise with senior decision makers and procurement departments to renew
client contracts and will maximize revenue growth by uncovering new opportunities
and by pursuing areas where other ProcurementIQ's products meet the client's
needs. This full-time position is based in our Los Angeles office in Brentwood.
Reporting to the Client Service Manager, you will be responsible for:

Responsibilites

• Negotiating and renewing client contracts to meet and exceed revenue goals for our Procurement Research Division.
• Proactively call new and existing clients to maintain & build relationships within the company.
• Developing new contacts within your client base to spread awareness of our services.
• Utilizing various marketing tools to keep our contacts informed about ProcurementIQ's services.
• Developing knowledge of products through internal trainings and conversations with clients.
• Researching and understanding each client's business to identify new opportunities.
• Handling incoming client requests; problem solving as necessary.
• Logging and tracking opportunities and activities using Salesforce.com.
• Contributing to internal discussions and brain-storming sessions.

As the successful candidate, you will have:

• Previous successful experience in account management, inside sales, client service, or similar job roles.
• Bachelor’s Degree highly advantageous
• Strong verbal (i.e. phone) and written communication skills.
• Experience calling on corporate managers and executives.
• Ability to handle a large and diverse client portfolio.
• Strong time management skills and the ability to prioritize projects.
• Positive attitude, strong work ethic, and team player mentality.
• Ability to work cooperatively with various internal departments.
• Outstanding organizational skills and attention to detail.
• Strong ability to work and think independently when necessary.
• Knack for balancing workloads to meet deadlines.
• Proficiency with Microsoft Office applications (Microsoft Access a plus but not
• req.).
• Ability to travel domestically for occasional client visits and events as necessary.

ProcurementIQ offers a compensation package that includes:

• Competitive base salary
• Outstanding health benefits, including medical, dental and more
• 401(k) plan with matching company contributions
• Generous vacation accrual and paid holidays

Base pay: 90-100K not including bonus and commission.