Prep Coordinator

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.   What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 300 patents and 130 registered trademarks, PRG is defined by innovation. And through our network of 42 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

Prep Coordinator in supervision of techs assigned to prep process area of responsibility (prep floor, storeroom, etc.) ensuring all orders/assignments are completed and communicated. Provides coaching, mentoring and development to all assigned team members encouraging the acquisition of additional skills, knowledge, and experience. Prep Coordinator to assign daily workload-based resources, customer requirements, etc. Provides opportunities where possible for staff to utilize and challenge newly acquired skills. Assist clients during and after prep with any equipment related questions or issues. To liaise with customer and all internal departments to deliver the highest customer service and quality in the fulfillment of a client order

 

Essential functions

• Assist with day-to-day management and supervision of Prep techs assigned to prep floor. This includes quality check of all their work, on the job training (technical, process and customer service) and ensuring adherence to all deadlines and company procedures
• Ensure and monitor all resources supporting the prep floor to ensure the utmost in customer service: proactively greet clients, actively meet all requests during prep, discuss with clients the job specifics to ensure they leave with the appropriate gear for their job, make clients feel supported in house and out in field
• Assist Prep Floor Manager to oversee resources which locate and pick client’s equipment orders following detailed company procedures for equipment preparation and shipping. Ensure equipment works to PRG specifications and the accurate functioning of various components.
• Track parts and equipment shortages and report weekly (or as required)
• Ensure all customer equipment packages are assembled complete and ensure proper fit of all components as final test prior to release and/or testing by client. All cases and other accessories cleaned and presentable to client.
• Work with clients as their equipment requirements change during testing, fielding questions and seeking technical support from supervisors when necessary. Monitor closely the adds/deletes during prep and communicate all changes to Sales rep for review / approval (if needed)
• Identify potential faults to equipment and be able to decide best course of action to rectify/eliminate. Notify Rental, Service and Sales on equipment that is not available, or the status has changed.
• Stay informed on industry trends, new equipment becoming available, and our competitor’s inventory.
• Other duties as required

 

Qualifications

Knowledge, Skills, and Abilities

• Working knowledge of specifications and applications of equipment housed including operation, service, and repair procedures.
• Basic understanding of camera theory.
• Clear understanding of set call procedures and etiquette.
• Diplomacy
• Focus on delighting customer
• Strong interpersonal skills
• Ability to operate in a fast-paced environment
• General working knowledge of entertainment production equipment and inventory
• Strong computer skills
• Knowledge of common camera rental practices
• Ability to facilitate communication between departments
• Strong organizational skills and attention to detail
• Ability to remain flexible toward change
• Ability to work under pressure with strict time constraints and maintain high performance standards and output

 

Competencies

• Integrity, Reliability
• Adaptability, Planning, Organization, Work Standards
• Initiative, Problem Solving, Decision Making, Conflict Resolution
• Communication Skills, Emotional Intelligence, Stress Tolerance
• Supervising Others, Leadership, Team Work, Team Building, Managing Team Performance

 

Physical demands

• Must be able to remain in a stationary position for extended periods of time.
• The employee may occasionally lift and/or move up to 50 pounds.
• The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
• Must be able to communicate effectively by listening and in both written and verbal forms.

 Travel required

• Travel may occasionally be required to on-site systems and facilities
• Must have valid Driver’s License

 Required education and experience

• Extensive entertainment industry experience preferred
• High school diploma or equivalent education, Bachelors preferred
• Proficient in Microsoft Outlook, Word, and Excel
• Experience working in a Windows / MAC OS based environment

EEO and Disclosure

 

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.