690 Quality Control Manager

PCSI is looking for a Quality Control Manager at Joint Base Lewis-McChord (JBLM). The Quality Control Manager develops, implements and monitors PCSI’s site-specific quality control program, ensuring operational controls are in place for all requirements and that quality control inspections and/or audits are performed in accordance with the site-specific Quality Control Plan (QCP).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct and document process and system inspections and/or audits using written procedures as audit standards for adherence to contractual, corporate, legal and/or statutory requirements. A Barracks Maintenance contract generally contains requirements related to the minor maintenance and upkeep of barracks.
• Ability to effectively present clear and concise information to customers, leadership.
• Manage and Maintain the Quality Management System (QMS) IAW Corporate Quality Directives
• Determine criteria and methods needed to ensure that both the operation and control of the quality processes are effective.
• Collaborate with and assist PCSI operations in standardizing and implementing operational controls (procedures/work instructions, checklists, training plans, etc.) and methods based upon key customer requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site.
• Conduct and document process and system inspections or audits using written procedures as inspection and/or audit standards.
• Conduct and/or facilitate discussions with Operations to determine root causes to nonconformities or process improvements
• Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement.
• When conducting audits and inspections utilize a defined sampling methodology according to contract language, or ANSI Z1.4 Standard
• Continually support PCSI’s Corporate Quality Management System (QMS) and the ISO 9001 standard.
• Provide quality data as required to support management review efforts at both the site and Corporate levels.
• Comply with the site safety program, and where designated as part of his or her role, conduct monthly safety meetings, required safety training, hazard inspections/assessments and other Safety related duties as indicated.
• Maintain compliance of the PCSI Respiratory Program, which includes annual fit testing.
• Collaborate with the PM in coordinating with customers and Corporate to ensure contractual and applicable Corporate and/or statutory/regulatory procedural requirements are fully implemented and sustained in a consistent manner throughout operations.
• Collaborate with the PM to validate deliverables are performed to an acceptable quality level.
• Validate corrective actions implemented by operations for critical/major and minor nonconformities through inspection, validating that actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies.
• Monitor corrective actions implemented by operations for critical/major and minor nonconformities, ensuring that actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies.
• When applicable, provide direction/supervision to inspector personnel who report directly to the QCM.
• When applicable and as needed, provide onsite employee training to improve the quality of service and ensure continuous improvement of processes and customer satisfaction.
• While ensuring the activities called for by the site-specific QCP are given priority (taken care of first), provide additional operational support, as directed by the PM, while ensuring all of the responsibilities listed within this job description are fulfilled as outlined. This may include duties outside what may be seen as typical for this type of a role. Limit situations which may question objectivity, such as those in which the QCM would end up assessing his or her own work.
• Comply with the site safety program, and where designated as part of his or her role, conduct monthly safety meetings, required safety training, hazard inspections/assessments and other Safety related duties as indicated.
• Receives, reports, and where designated as being responsible for the site safety program, investigates all employee work related accidents and incidents. Investigation includes the determination of the root cause and any associated preventive or corrective actions.
• When applicable, responsibilities also include environmental compliance in accordance with the site contract. These duties include but are not limited to developing, analyzing and monitoring the site environmental program. Conduct environmental site assessments, facility inspections and hazardous waste control in accordance with state, federal and regulatory environmental requirements.
• Report/document any instances of non-compliance with contractual or statutory/regulatory compliance issues to the PM and work to resolve issues expeditiously. When it is believed the issue is either not being addressed or is not being resolved effectively by the PM, corporate operations management, corporate quality management and the vice president responsible for compliance are to be notified.
• Ensure configuration control of all site specific PCSI documents to include Standard Operating Procedures (SOPs), work instructions and forms in accordance with PCSI Document Control Procedure.

Qualifications

• Bachelor's degree preferred or equivalent related experience.
• ISO Auditor Training preferred.
• Two years’ experience in quality systems
• Two years’ experience in facilities maintenance operations which include drywalling, painting, light replacement etc.
• Two years of experience managing or supervising employees, including coaching to develop skills or resolve conflicts.

Knowledge, Skills and Abilities

• Experience managing quality plans with a focus on complying with the standards outlined in the contract or statement of work.
• Experience with safety regulations and standards a plus.
• Experienced in root cause analysis, data analysis and preventive/corrective action.
• Experience in an environment that includes workers with disabilities.
• Government contract experience.
• Department of Defense (DoD) experience.
• Knowledge of ISO 14001 a plus
• Environmental experience a plus
• Willingness to delegate authority when needed.
• Ability and willingness to exert disciplinary action as needed.
• Ability to set and manage priorities.
• Ability to effectively communicate orally and in written format.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Relies on extensive experience and judgment to plan and accomplish goals.

Working Conditions

• Ability to travel by air and vehicle up to 15%.
• Possess valid driver’s license and maintain clean driving record.
• Ability to pass criminal and financial background checks to obtain access to work locations. Restrictions vary from site to site.
• Prolonged standing, walking (up to 90% during working hours), bending, stooping, reaching and lifting up to 40 pounds.
• Some stooping and crawling to perform inspections.
• Ascending/descending stairs required.

PCSI is an equal opportunity employer – persons with disabilities and veterans strongly encouraged to apply. EOE/AA/W/M/V

Experience

• 2 year(s): Supervisory experience
• 2 year(s): Facilities maintenance
• 2 year(s): Quality systems

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)