Director of Residential Services

Description

Job Summary: The Director of Operations – Residential services provides program administration and supervision of residential treatment programs for persons with substance use and co-occurring mental health disorders. This position also oversees organizational training and compliance, in conjunction with the Executive Director and HR Director. They assist in managing fiscal and program policies and represents the agency by conducting interface with both public and private agencies. They develop and directs treatment services, monitor quality controls and manages/supervises, develops program staff. They ensure counselors provide critical, direct and continuous client therapeutic, counseling and assessment services. Success is a result of innovation and creativeness, flexibility, and a willingness to apply learned practices, sound management principles and experiences effectively. They are a leader in overseeing organizational training and regulatory compliance, in conjunction with other key leaders. Flexibility and effective time management practices are a must. This position requires self-confidence, creativity, and the ability to exercise individual discretion or judgment. Sound organizational skills and the ability to handle multiple tasks are a must. They must be able to devote the time and energy required ensuring program requirements and services are maintained and conducted in accordance with agency policy and state and federal regulations. They must be able to dissolve and resolve conflict within staff and client structure. They must possess a high level of crisis tolerance, and the ability to work through crisis situations in a professional, therapeutic and positive manner. 

Duties & Responsibilities:

1. Implements therapeutic services in keeping with Progress Valley philosophy. Supplements program components to meet changing resident needs.
2. Directs Program Managers and Health Services Manager including staffing, training, motivating, performance appraisals, and developing goals, systems and procedures to ensure achievement of goals. Assists direct reports in providing directions and supervision to their employees. 
3. Works with other leaders to develop and implement training programs and staff development in coordination with the Executive Director, Director of Operations, and HR Director.
4. Participate in the creation, execution and maintenance of strategic goals and initiatives for the agency.
5. Regular participation in agency alumni engagement and activity planning, as well as community education/advocacy program planning and implementation.
6. Provides clinical supervision of direct service personnel, including counselors, CD Techs, and administrative assistants to assure quality of care and compliance with state statutes and licensing.
7. Recruit, hire, train, supervise and evaluate staff.
8. Organize and supervise daily operation of program, including physical plant, to ensure quality services. 
9. Research, develop, implement and oversee programming and clinical policies, practices and procedures, as required.
10. Responsible for maintaining or exceeding budgeted program census and client completion rates by managing intake process and facilitating discharges.
11. Assist in budget preparation, manage fiscal policies and functions and authorize program expenditures.
12. Provide oversight of program billing and collection processes.
13. Recommend policies and programs to the Director of Operations that encourage program development, operating efficiency and the accomplishment of organizational objectives.
14. Maintains regular communication with the Director of Operations regarding necessary information pertinent to program management by Weekly Staff Meeting minutes, monthly reports, participation in Management Meetings, e-mail, supervision meetings and communicating by telephone. 
15. Ensure program functions and facilities in compliance with all pertinent local, state and federal laws and applicable licensing requirements and standards.
16. Assist in preparing for, facilitating and completing activities related to regulatory audits and compliance (MN DHS Licensing, CARF, etc).
17. Keep contracting agencies and other interested parties informed on a regular basis with respect to program changes and progress.
18. Participate in local community organizations as directed. 
19. Develop and maintain good working relationship with all Progress Valley ancillary programs/services.

20. Ensure self-development by attending seminars, conferences, etc., to keep apprised of new methods and procedures. Remain current on licensing requirements.

21. Provide counseling services when counseling staff is on leave. Facilitate groups and lead dyadic group presentations, as needed.

22. Collect and report client and program statistical and demographic data. 

23. Provide services on a limited basis to clients, client families and/or significant others as needed.

24. Review all program discharges and transfers. 

25. Arbitrate formal client and staff grievances, as needed.

26. Monitor the maintenance of the physical plant(s). 

27. Attain, maintain and promote a positive, safe, harmonious, productive and challenging work environment. 

28. Maintain favorable driving record (favorable is left to the interpretation of the employer and any agent acting on behalf of the employer.) 

29. Provide other services as needed to attain all program outcomes desired.

30. Perform other tasks/duties as assigned by supervisor or management.

Authority:

Has the authority to admit and discharge residents with input from counseling staff or in emergency situations. 

Has the authority to hire or terminate employees after consultation with and approval from the Director of Operations and Director of HR.

Requirements

• Bachelor’s degree or equivalent in Counseling or a Human services discipline (Master’s degree preferred). 
• Licensed as an Alcohol and Drug Counselor in the State of MN and meets definition of Treatment Director and Counselor Supervisor per MN 245G. (Dual licensed preferred).
• Minimum of five (5) years progressive experience in a counseling related field; minimum of three (3) years of supervisory and/or administrative experience in a counseling related field.
• Experience in budget development, fiscal management, employee supervision and program administration preferred.
• Working knowledge of substance use disorder and mental health treatment continuum.
• Knowledge of 245g statutes and compliance.
• Individual and group counseling experience preferred with understanding of family dynamics in the disease of chemical dependency.
• Must be able to pass DHS Rule 11 background check.
• Excellent oral and written communication skills.
• Must be computer literate.
• Ability to structure time well and develop priorities.
• Minimum 2-yrs free from chemical use problems, if applicable. 
• Ability to relate to people from diverse backgrounds. 
• Positive driving record (periodic review of driving record required). 
• Valid state driver’s license. 

Physical Requirements: Repetitive movement of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Ability to communicate, converse with and exchange information.

Note: Although management makes every effort to accommodate individual preferences, business needs may at times make the following conditions mandatory; overtime, shift work, work during a holiday, a rotating work schedule, a changed work schedule or a work schedule other than Monday through Friday.

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of responsibility. Other tasks may be assigned from time-to-time by the supervisor and should be considered a part of this job description. All job descriptions are subject to periodic review. Any changes in job descriptions will be addressed to both the employee and supervisor. 

Salary : $71,655 - $119,420