Customer Service – Work From Home

As a customer service representative working from the comfort of your home, you’ll support customer needs and offer additional products. We’ll provide office equipment and virtual training. Additionally, you’ll have the support of a collaborative virtual team and ongoing coaching. Must-have qualifications   - Two years of post-secondary education or higher - Instead of the above, two years of relevant work experience - Must live in the state of Nevada Preferred: previous remote work experience and/or contact center experience Training starts June, July, and August Training schedule: Monday - Friday 10:00am - 6:45pm EST for 12 weeks Permanent schedule: Most schedules will include a weekend day and evening hours after completion of training. Work from home office requirements - Designated workspace free from noise and other distractions - Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) - All Progressive hardware you receive needs to be connected to a surge protector    - High-speed internet access at the employee’s expense unless otherwise required by law    Compensation - $17.25 - $19.25 per hour depending on experience, plus: - Gainshare bonus up to 16% of your eligible earnings based on company performance - An additional 10% when you work evening or weekend hours - Performance-based rewards Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance Equal Opportunity Employer Virtual Service