Dispute Specialist

Job Description

WE ARE: A team of Dispute Specialist experts playing a critical role in protection of the financial interests of Progressive Leasing by researching, analyzing, and responding to disputes to recover funds. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. 

YOU ARE:  A motivated Dispute Specialist that is detail oriented with strong critical thinking and communication skills, enjoys researching, experience with analyzing issues and providing appropriate support in response to disputed transactions. 

ESSENTIAL FUNCTION          

• Review payment dispute information, lease agreements and payment records and submit the proper documentation to our payment processor according to the dispute reason
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
• Run chargeback reports from our payment processors, match the data to our internal systems and ensure the chargebacks are recorded properly to our customers’ accounts daily
• Work collaboratively with the team to ensure responses are submitted and transactions are processed both timely and accurately
• Learn and maintain understanding of proper dispute process and best practices 

REQUIRED QUALIFICATIONS

• Associate degree or equivalent from two-year college or technical school, or equivalent work experience
• Ability to communicate effectively to internal stakeholders
• Highly detail oriented and results driven
• Strong computer skills required, with a proficiency in MS Office and 10-key
• Ability to analyze information, think through difficult problems and make critical decisions based on limited information

WHAT WE OFFER 

• Competitive compensation
• Full health benefits: medical/dental/vision/life insurance paid parental leave
• Company matched 401k
• Paid time off paid holidays paid volunteer time
• Diversity alliance resource groups
• Employee stock purchase program
• Tuition reimbursement
• Charitable gift matching
• Job required equipment & services will be provided

WHO WE ARE

Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20 years, Progressive Leasing’s alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000 retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at ProgLeasing.com.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.