What are the responsibilities and job description for the Call Center Executive position at proit-inc?
Position: Call Centre Executive
Location: Milford, OH-45150
Fulltime job
Relevant Experience
- Minimum 1 year of experience in Contact Centre
- Retail Banking knowledge is preferrable.
Technical/Functional Skills
- Excellent verbal/Language skills
- Active Listening
- Oral Comprehension
- Oral Expression
- Interacting with Computers
- Ability to understand, interpret and follow set procedures
- Ensure SLA / KPI compliant
Experience Required
- Overall, 4 Years (Including 1 Years’ experience in Calling)
Roles & Responsibilities
- Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.
- Perform research on Client applications/systems to evaluate status of pending requests
- Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
- Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.
Education
- Minimum High School Diploma
Job Type: Full-time
Salary: $35,000.00 - $42,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Required)
- Sales: 1 year (Preferred)
Work Location: One location
Salary : $35,000 - $42,000
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