What are the responsibilities and job description for the Calling Agent position at ProIT Inc.?
We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
- Process, manage and resolve customer requests and complaints.
- Provide a first contact for customer service issues.
- Be the voice of the company to customers.
- Communicate with customers via phone or email.
- Provide basic company information to customers.
- Take detailed phone orders from customers.
- Analyze data and provide information to management.
- Run reports and surveys.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- N Little Rock, AR 72114: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Calling: 1 year (Required)
Work Location: One location
Salary : $17
