Pega Admin

• Installed and configured PEGA upgrades
• Troubleshooting PEGA server related issues with PEGA APP team.
• Update the keystore files ,certification and Fix the vulnerability.
• Expertise in installation, configuration, and clustering and administration of BPM PEGA Application server
• Coordination with PEGA App team, release management team for the code deployment.
• Technical Engineer install and configure computer applications.
• Engineers monitor and maintain computer networks.
• Technical Engineer configure operating systems.
• Technicians resolve issues related to the network.
• Technical Support Engineer prioritize and manage the workflow.
• Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
• Engineers design computer systems to meet the particular requirements of their organization or clients.
• Technical Engineer should possess the ability to learn and work on changing and emerging technologies.
• Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.
• Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
• To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Engineers maintain procedural documents and reports.
• Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Technical Support Engineer provide accurate feedback to customers promptly.
• Technical Engineer ensure proper logging of all issues.
• Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
• Technical Engineer prepare accurate reports promptly.
• Technical Support Engineer document technical knowledge in the knowledge database.
• Engineers also train people on how to use different types of systems.
• Technical Engineer monitor daily performance of technical systems.

Technical Support Engineer help companies deploy new software or hardware systems

Job Type: Full-time

Pay: $130,035.84 - $150,204.45 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Irving, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMWare: 1 year (Preferred)
• Linux: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: In person

Salary : $130,036 - $150,204