Senior Program Manager - WOC

Job Summary: The Senior Program Manager is responsible for the oversight and management of entry level residences for individuals who are currently homeless and are living with mental illness, substance use and/or other health issues. They are responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes supervision of a 24-hour staff, site-based kitchen, medication monitoring, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME. Schedule: M-F, with some evenings and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Intake Coordination:

• Work closely with the OCC team, Hub of Hope, DBH and other community agencies to facilitate referrals and intake for individuals who are eligible, including working with referral sources to collect required paperwork, and coordinating move-ins. Ensure documentation meets contract requirements and timeframes.

Service Coordination

• Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of each resident. Advocate on behalf of residents to ensure coordination of external services as applicable.
• Supervises staff to oversee resident service plans, including discharges and housing placements through CEA-BHRS and other providers and community supports.
• Recognize and manage crisis situations. Address safety issues, incident reports and grievances with residents and staff.
• Work with the Nurse Care Manager to ensure compliance with medication monitoring procedures and quality control. Assist in medication monitoring and documentation training of staff related to medication monitoring.

 Leadership 

• Create an environment with the necessary structure, service coordination support, freedom, and safety to facilitate resident growth, individuality and connection to the Project HOME and the external community. Maintain positive relationships with service providers, the public and volunteer groups
• Provide regular, consistent individual and group supervision, team meetings, and general oversight of residential site staff to ensure residents receive services appropriate to their needs. Oversee staff training plans, including required training and skill building trainings.
• Create a person-centered environment with a focus on DEI, and a culture of recovery and wellness.

Administration 

• Ongoing recruiting and onboarding of staff, manage an on-site 24-hour interdisciplinary team. Manage the on-call schedule and site schedule for 24-hour staff coverage. 
• Work with Directors and Data and Quality Assurance department to ensure all documentation meets contractual obligations, Strategic Plan goals, and KPIs. Monitor and assure compliance with electronic data system standards.
• Work with the Kitchen Coordinator to ensure the smooth operation of the kitchen, including meal-planning, ordering supplies, cleaning and organizing, licenses and certifications (including ServSafe), and inspections. 

Finances/Procedures

• Manage the day-to-day financial operations of the site, including annual budget and program spending, petty cash, SNAP report, purchase of goods and services, credit card, program fees and van management (as applicable).

Coordination with Aramark/Property Management 

• Work with Aramark/Property Management staff to meet building maintenance and cleaning needs. Address residence cleanliness and safety, to ensure the health and safety of residents and staff, pass all inspections and comply with safety and licensing regulations. 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time. 

EDUCATION AND EXPERIENCE MINIMUM REQUIREMENTS: 

Minimum Experience:

• MSW or related degree and 2 years related experience, OR BA/BSW or related degree and 5 years related experience, OR 9 years related experience, including management experience.
• Minimum of 4 years supervisory experience.
• Ability to manage a 24-hour team.
• Experience working with recovering persons (homelessness, mental illness, drug/alcohol, or dually diagnosed persons)
• Availability for evening, weekend and on-call duties. 

Preferred Experience:

• Valid driver's license
• Bi-lingual 

Core Skills:

• Strong organizational, interpersonal, assessment and supervisory skills. Good verbal and written communication
• Strong computer skills, ability to learn computerized case management system. 

PHYSICAL REQUIREMENTS: 

SEDENTARY WORK THAT PRIMARILY INVOLVES SITTING/STANDING. 

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.