What are the responsibilities and job description for the Customer Service Agent position at Prokatchers?
Job Description:
· This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers at the counter, taking customer orders over the phone, looking up parts and supplies and invoicing orders.
· At times, this position is responsible for helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/products, including the use of a forklift.
· Communicate daily with customers via phone, e-mail, in-store interaction.
· Enter customer orders promptly with high accuracy.
· Promote and support sales promotions.
· Collaborate with regional sales force and other field staff to deliver premier customer service.
· Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
· Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts.
· Provide same day responses to scheduled dates and backorder status of product.
· Research and process credit and return requests.
· Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
· Other duties may be assigned by Management.
Qualification & Skills:
· Experience related to Customer Service and high-volume calls.
· Ability to work effectively in a high-volume fast-paced environment.
· Able to Multi-task effectively while prioritizing daily workflow.
· Proficiency in a Windows operating environment, including email and Microsoft Office software.
· Strong interpersonal skills and decision-making abilities.
· Effective and professional communication and organization skills.
· Strong conflict resolution skills.
· Regular attendance and punctuality are vital.
· Forklift experience a plus (Will Train).
5 years in Customer Service a plus.
Education
High School diploma or equivalent combined education and experience.
Shift Details
Standard
Recommended Skills
- Billing
- Conflict Resolution
- Coordinating
- Customer Service
- Decision Making
- Forklift Truck
