What are the responsibilities and job description for the Customer Operations Analyst position at Prokeep?
About Us
Prokeep is a software company that has developed a messaging platform for the $100 billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). Our team is agile, nimble, and devoted to making our customers' lives easier with simple-to-use technology. We envision a world where distributors using our tools are more efficient and able to build stronger relationships with their customers. We are post product, post revenue and growing fast in the US and Canada.
Your Mission
- Become an expert on Prokeep’s business model, org structure, internal software and technology to help build efficient internal processes
- Help bBuild and maintain scalable systems and processes in HubSpot, and other company systems, as as an Administrator for the Customer Team (Sales, Customer Success, and Marketing)
- Help review, and design, implement, communicate, and train more efficient operational processes across the customer lifecycle
- Assist with Oversee process and training documentation for the sales and customer success team
- Assist in project management of select department initiatives and key company objectives
- Help drive business efficiency through automation, and data optimization
- Help facilitate data and understanding of business processes across company departments
Qualifications
- 2-5 years of proven experience building and designing automation methods or processes to drive efficiency managing and improving processes in a fast-paced environment
- HubSpot experience highly preferred, CRM experience required
- Intermediate Microsoft Excel experience
- Strong written communication skills
- Relentlessly self-motivated
- Organized and detail oriented
- Experience in B2B SaaS environment preferred
Working Relationship & Compensation
This is a full-time salaried position. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast growing company. Applicants must be geographically located in New Orleans, LA.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Work Location: One location
