Patient Services Representative

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with matching and profit sharing, PTO and more! Check out our main career site for more details at www.proliancesurgeons.com/careers

Be Part of Who We Are!

The salary range for this position is $24.09 - $27.53 DOE

Key Duties & Responsibilities

• Preparing surgical charts and clearing patients for surgery
  • Coordinating patient pre-surgical assessments ensuring all required documentation to include labs, cardiac clearances and anesthesia review are complete.
  • Contacting patients for pre-surgical interview
  • Other team related duties as necessary
• Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented
• Perform phone pre-op calls and respond to voicemail messages upon receipt.
• Follow all other daily team duties and special tasks as assigned

Experience, Skills and Abilities

• High school graduate or equivalent
• Graduate of an accredited Medical Assistant Program preferred, but not required. Will provide training
• Current Washington State Medical Assistant Certification preferred, but not required (see above)
• 1-2 years’ experience in a medical office a plus
• Basic knowledge of medical terminology.
• Familiarity with or working knowledge of Electronic Medical Records a plus
• Basic computer knowledge and skills, including data entry & Microsoft Office Suite
• Superior customer service skills
• Impeccable integrity
• Great interpersonal skills; demonstrating patience, compassion, empathy and the ability to work well with all types of people
• Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion
• Consistency, timeliness and dependability
• Effective team membership, supporting and working with others to achieve common goals
• Ability to adapt to change/flexibility
• Demonstrated ability to continuously learn
• Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
• Clear oral and written communication skills
• Demonstrated aptitude to organize and prioritize work
• Critical thinking and problem-solving skills
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.