Inside Sales Representative

POSTED ON 7/23/2021 CLOSED ON 8/22/2021
Promenade Management Hired Organization Address New York, NY Remote Full Time | Part Time

Job Posting for Inside Sales Representative at Promenade Management

A well-established senior living organization with facilities in Rockland, Orange and Albany County in New York, is seeking an internal sales representative. 

 What you will do:

  • Work in a growing company to help educate families on senior care options and find the right Promenade community to meet their needs while working remotely from your home office 
  • Respond to inbound leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a Promenade Senior Living community in New York's Hudson Valley.

 What will make you successful:

  • Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota
  • Passion to learn.  We will educate you on all the services Promenade can offer and how a Promenade community can be the right fit for many seniors. We prepare you to assist the families as well as ongoing feedback to help you improve performance over time
  • Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals
  • Technically proficient You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems
  • Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and need to be available when our families need us 

 Sales Representative:

  • Take inbound internet/ phone leads and help offer families senior living options within the Promenade community care programs
  • Ability to provide excellent customer advice and guidance through telephone communication regarding senior living options
  • Achieve daily call benchmarks by documenting returned calls and scheduling tours at Promenade communities
  • Actively listen to and assess information quickly to determine proper senior living option for prospective resident
  • Follow up on on-line inquiries in a timely basis
  • Update CRM system related to prospective customer interactions
  • Build relationships with prospective residents and identify their needs as they relate to senior living options
  • Educate prospective customers on Promenade communities senior living programs, room availability and pricing
  • Understands the NYS Medicaid entitlements and eligibility requirements
  • Participate in marketing and branding meetings when invited and appropriate
  • Utilize social media and other advertising to promote company mission and brand
  • Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.
  • Other tasks and administrative duties as assigned


  • Empathetic and compassionate listener
  • Friendly and confident phone skill demeanor
  • Computer literate and can enter relevant information into a CRM while also actively listening
  • Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
  • Ability to deliver results while working in a highly independent and fast-paced environment
  • Achieve success working in a metrics driven environment
  • Experience demonstrating the ability to exercise independent judgment and discretion with respect to matters of significance required
  • Excellent communication and presentation skills
  • Excellent customer service, coaching and training skills
  • Ability to independently organize own work, set priorities, and meet critical time deadline
  • Strong computer skills necessary, including Word, Excel and PowerPoint
  • Maintain accurate records and files of work performed




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