Director of Patient Services Home Infusion

Job Type

Full-time

Description

We are seeking a highly motivated Director of Patient Services to oversee our Reauthorizations and Document Management Teams for PromptCare Home Infusion. The Director will be responsible for managing all Reauthorizations, along with managing the Team responsible for retrieving and processing all pertinent patient and prescription documentation. The ideal candidate will have excellent communication skills, be detail-oriented, strong home infusion knowledge of therapies and experience managing high volume activity. Looking also for someone who can be a driver to good outcomes and have excellent problem-solving skills. If you are a highly motivated individual with a passion for healthcare reimbursement, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit PromptCare In-home Respiratory and Infusion

Job Type: Full-Time

Location: Hybrid at our Headquarters office in New Providence, NJ

Requirements

• Bachelor’s degree in business administration or communication, or related field
• 2 years of Management experience
• 2 years with a strong understanding of benefits/authorization and billing of Infusion
• Strong knowledge of Managed Care contracts
• Previous experience and customer service in a similar referral source-based setting is strongly preferred
• Must have strong PC skills, especially the MS Office suite. Previous experience with the pharmacy order processing system CPR billing software experience is a major advantage (although training will be provided)
• Experience with CPR and CareTend is a plus
• A strong work ethic and desire to serve our Reimbursement and Operation Teams is required
  
  

Job Responsibilities, Included But Not Limited To

• Keep abreast of insurance coverage guidelines and infusion reimbursement terms for the vast array of insurances on the market
• Assume direct management over Reauthorization, Patient Management and Document Management
• Maintain knowledge of reimbursement principles
• Consistently works toward becoming a subject matter expert relative to Medicare, Medicaid and insurance company requirements for home infusion services
• Results oriented in achieving assigned cash collection and DSO goals
• Communicate effectively and express ideas clearly
• Prepare department reports to serve as resource both for the VP of Reimbursement and VP of Intake and update them as needed
• Maintain confidentiality of company and patient information
• Always maintains courteous demeanor
• Work effectively and maintains expected productivity
• Take all data and present to decision makers when identifying areas of improvement
• Maintains knowledge of, and compliance to all applicable laws, regulations, and SOPs always
• Provide effective employee training
• Management & Adaptability
• Provide employees targeted feedback
• Call center environment, managing large team of 25 employees
• Ensure development of Staff is ongoing
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 50 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Employee Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program
  
  

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.