Infrastructure Supervisor

Description

The Infrastructure Supervisor analyzes, recommends, and implements solutions and upgrades to current systems, continuously analyzes current system operations to identify areas of improvement, and acts as supervisory direct report to assigned Information Technology (IT) personnel.

• Analyze, recommend, and implement solutions and upgrades to current systems
• Follow and develop cyber security reviews
• Support the organization’s overarching technology strategy by leading the IT team
• Cultivate an IT team culture that delivers best-in-class service to technology end-users
• Continuously analyze and assess current processes, technology, and vendors to identify areas of improvement
• Train and coach IT team and end-users on operating technology
• Coordinate the maintenance of essential IT operations (i.e., operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware)
• Leverage technology to support both current and future infrastructure needs
• Maintain IT polices and build IT operating procedures
• Research and evaluate emerging technologies, hardware, and software
• Ensure network components meet the organization’s needs
• Staying current regarding new network features and other competitive solutions
• Manage cyber security within the organization by implementing technology, monitoring, and training
• Manage the business’s operating environment using Microsoft based tools and systems
• Act as supervisory direct report for assigned IT personnel (i.e., performance management, corrective action, training, defining daily priorities, creating work schedules, etc.)
• Manage time and attendance for assigned IT personnel. including timecard approval and paid time off requests
• Oversee the hiring of assigned IT personnel (i.e., collaborate with Human Resources recruiters, perform interviews, select qualified talent, etc.)
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
• Other duties as assigned

Qualifications

• Minimum 5 years’ experience supervising IT operations
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related fieldpreferred
• Minimum 3 years’ system administrator experience for Microsoft (Azure, O365) and Cisco Meraki Technologies
• Experience in oil and gas service industry preferred, but not required
• Excellent verbal and written communication skills, able to effectively interact with personnel at all levels of the organization
• Strong leadership skills, able to coach, mentor, track performance, enact corrective action, and delegate duties to a team
• Excellent time and project management skills, able prioritize workload to prioritize
• Strong critical thinking and decision-making skills
• Expert knowledge of Microsoft Office 365 applications and Azure

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role’s essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role’s essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this job description indicates the general nature and level of work performed by employees within the role’s classification. This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.