IT Specialist (TH)

Amazing opportunity to work for a local non-profit providing critical IT support! Our client is seeking a full-time IT Specialist to join their team! The ideal individual should have an excellent ability to solve problems using their in-depth understanding of network technologies and infrastructure. The top candidate will also be a strong team player, communicator, and collaborator. The IT Specialists provide direct support to users of all levels, across the practice, ensuring technology resources run smoothly for day-to-day operations.

Responsibilities:

• Providing technical support to co-workers with workstation maintenance and problem resolution, through helpdesk, telephone requests, email requests, and walk-ups.
• Conduct IT orientation for new employees.
• User account creation\management for company systems.
• Ensuring the network operates securely.
• Collaborating with members of the IT team and management to determine company needs and coordinate the development and maintenance of network infrastructures.
• Works with all related software vendors, hardware vendors, ISP vendors, and IT departments to support: project implementation, plan maintenance, plan upgrades, implement changes, customize processes, troubleshoot issues.
• Performing necessary upgrades to the network infrastructure as needed.
• Installing network hardware components, cables, and switches.
• Ensuring secure and stable server connectivity and testing network protocols.
• Creating internet domains and optimizing intranet performance.
• Testing data exchange and communication between computers, routers, modems, and servers.
• Installing, updating, and configuring end-user networking accessories.
• Monitoring server capacity and performance to keep up with demand in online traffic.
• Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.
• Troubleshooting and resolving issues with the network.
• Preparing user manuals and providing remote or onsite technical support.
• Enhancing network security, as well as documenting network processes and cabling layouts.
• Keeping informed of developments in network technologies and infrastructure.
• Configuring network software.
• Identifying and eliminating bottlenecks to ensure long-term network efficiency.

Requirements:

• Great communication and customer service skills.
• 5 years IT support experience.
• Experience in the healthcare field is a plus!
• Valid Driver's License.
• Proof of COVID-19 vaccination.

Job Types: Full-time, Contract

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Scarborough, ME: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Our client requires all employees to be vaccinated against COVID-19. Have you received a COVID-19 vaccination?

License/Certification:

• Driver's License (Preferred)

Work Location: One location