What are the responsibilities and job description for the CUSTOMER CARE SPECIALIST position at Prosites Inc?
Onboarding Specialist
Our Company
ProSites provides digital marketing technology and services to community-based professionals in verticals such as the dental, medical, veterinary, accounting, and legal industries. Across the ProSites, CPA Site Solutions, PracticeMojo, and LifeLearn brands, we make it easy for these small businesses to maintain a web presence, attract new customers through digital marketing channels, and communicate with existing customers across the web, texting, chat, and email.
Job Summary
The Customer Care Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is top of mind at ProSites and as such we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Your clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Requirements:
Position the agency as a partner who provides leadership, insights, and guidance with the client’s marketing plan(s)- Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
- Have an extremely high level of ownership and responsibility; represent the client internally
- Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved
- Become the client’s trusted website consultant by recommending best-practices for their website through recommend aesthetics, ease of navigation, and overall architecture.
- Assign, update, and manage client requests through cases in our ticketing system.
- Provide existing clients recommendations on overall site edits/performance.
- Demonstrate outstanding customer service through phone, email, and chat support.
- Perform edits through our proprietary website editor (required knowledge of Word, HTML, scripting, etc.)
- Other duties as assigned by management
Benefits:
- Excellent compensation and benefits package
- Generous vacation and paid holidays
- Medical, dental, life, and vision plans
- 401(k) plan
Working at ProSites
The people at ProSites are passionate about their work and are driven by innovation. We’re serious about our business and delivering the best service to our members, but we also make it a priority to keep things fun and exciting. Join the ProSites team, where innovation is the goal, hard work is expected, and creativity is rewarded.
Salary : $38,000 - $43,000
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