Facility supervisor

This role leads a team of employees within the Claim's mailroom and scanning teams and requires management-level experience in planning, directing, and training personnel.

This person will prepare and give evaluations to employees and maintain excellent working relationships with all departments.

They will be responsible for team performance, including accurate and timely completion of assigned claim processing. They will also ensure effective employee development and training.

• Claims scan team supervision and support
• Claims mailroom supervision
• Planning documenting and improving the claims processing
• Enhance communication via effective team meetings, huddles, and employee one-on-ones.
• Ensure team performance meets or exceeds claim processing timeliness and quality standards for regulatory compliance and performance guarantees.
• Maintain a positive work environment through employee recognition and interaction.
• Meet deadlines and turnaround times set by management (these deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both)
• Participate in interviewing, hiring, and training of team members.
• Serves as a process expert.
• Supervise and monitor the ongoing performance of team members.
• Work with other supervisors to allocate and adjust team resources as required by daily needs.
• High School Diploma (or equivalent)
• Minimum 3 years of leadership experience (leading, mentoring, coaching, or teaching)
• Excellent planning, communication, documentation, organization, analytical and problem-solving abilities.
• High level of professionalism, enthusiasm, and initiative daily
• Ability to maintain quality and production-designated standards established for handling work, problem-solving effectively, and organizing workflow.
• Must be able to serve as a positive extension of the management team.

Last updated : 2024-09-06