What are the responsibilities and job description for the IT Support Technician position at Protec Secure Card LLC?
POSITION SUMMARY
As an IT Support Technician, you will work closely with the rest of our team to ensure that our company is using the most up-to-date technology to run our business. The IT Support Technician will manage the company’s information technology (IT) operations, ensuring the department provides an efficient and effective technical support service.
Duties/Responsibilities:
- Develops and implements processes for the organizations IT systems and department.
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Facilitates IT security audits or investigations.
- Coordinates multisite IT systems via enterprise resource planning (ERP).
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in the latest technology for IT systems and management.
- Knowledge in programs such as Linux, Ubuntu, C .
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Proficient with Visual studio 2010 or the latest version.
- Excellent analytical and management skills.
- Excellent interpersonal skills.
- Thorough understanding of IT and practical applications to support the company’s goals.
- Smartcard is a plus.
- English and Spanish is a plus.
Education and Experience:
- Bachelor’s degree in IT, computer science, or a related field.
- A minimum of 3 years of experience in the IT field preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization's facilities.
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