IT Manager

Position Overview

The position will provide comprehensive managerial support to Proterra’s Information Technology Department. The role requires a candidate who will be a hands-on, technically savvy, IT Manager. The IT Manager has the responsibility of managing procedures related to on-boarding and off-boarding of users, identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of onsite IT functions. The IT Manager will ensure high levels of customer service quality and availability. We are looking for a highly motivated technology professional who can thrive in a fast-paced environment and is excited about new technologies and keeping up with them.

About the Role – You Will:

• Manage IT support staff in multiple offices to meet changing business priorities in multiple time zones and varying shifts.
• Build, mentor, and maintain a customer centric team philosophy.
• Develop and regularly publish analytics to measure department productivity and customer satisfaction.
• Implement industry best practices for IT organizations, reporting, response times, and satisfaction.
• Implement and enforce desktop system standards and security policies under the direction of management.
• Have ownership of security patching process on desktop systems.
• Manage and maintain equipment inventory levels to meet hiring, break/fix, and upgrade cycles.
• Provide IT key metric data points to ensure service levels are met and continually improve processes to insure deliverables.
• Respond to service requests and assist with technology needs of the manufacturing plant, office staff and outside entities such as partners and contractors.
• Complete detailed ticket notes listing requests to technical assistance including steps taken to resolve issues, and the specific dates/individuals involved.
• Create and manage user profiles/accounts and computer accounts with appropriate permissions to access the Proterra network and associated services.
• Install and configure systems and applications within the company.
• Diligently organize, track, and maintain inventory, assist with making software and hardware recommendations including researching new technology products that could benefit the organization.
• Participate within on-call, special events and project work.
• Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies
• Support Patch Management for all computer systems and applications.
• Provide exceptional service to maintain positive relationships with third-party technology partners and Proterra staff
• Promptly respond to and provide exceptional service and support to the executive staff.

 About Our Group

• As strategic partners, the IT team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
• We strive to provide the highest-level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect, and always try to have a little fun every day!
• This position will be part of the Battery Supply chain team that supports Proterra’s Manufacturing and Engineering operations.
• You will report to the Director, Information Technology and collaborate with other IT team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.

About You

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent English written and verbal communication skills.
• Ability to prioritize and manage several tasks and projects efficiently.
• Excellent organizational, priority driven, time management, analytical and communication skills

Your Experience Includes

• Bachelor's Degree in Computer Science, Computer Information Systems or a related field or equivalent combination of education and experience in a heavy customer focus position involving and technical knowledge of a companies' hardware and software needs within an organization supporting more than 800 users.
• Familiar with standard IT department concepts, practices, and procedures.
• Requires 5 years as either an End User Services Manager, IT Help Desk Manager or an IT Manager. This must be current. Any large gaps in management will not be considered.
• Track record in leading successful desktop infrastructure design and rollout projects.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently.
• Extensive experience working with different operating systems including Windows 10, Mac OS, Android, and iOS.
• Extensive experience in Office 365, Intune, Group Policy Objects, Active Directory is required. Additional PowerShell, and Air Watch will be considered preferred.
• ITIL certification is a must, V3 is preferred.
• Self-driven and highly passionate about providing excellent service
• Experience implementing and managing using ITIL or similar framework
• Preferred Certifications:
• ITIL Certificationis highly desired
• ITIL v3
• Microsoft: MCP, MCSE, or any combination of Systems Administrator Certifications
• Comptia A , Network , Security , Linux or any Comptia Certification associated with IT.

Location: LA, CA; Burlingame, CA

Travel: 10-20%

 Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).