What are the responsibilities and job description for the Dispatcher/Teamleader position at ProToCall?
ProToCall LLC is a commercial kitchen and air conditioning equipment service company. We are looking for qualified candidates with excellent communication and customer service skills. Must be detail oriented and highly organized. This is a salaried, remote, work from home position. Hours are Mon-Fri 7am - 4 pm. One on call rotation every 6 weeks from 4-9 pm Sat-Tues.
Basic Job Duties
- dispatching and scheduling work orders for team of technicians
- answering phones and communicating with customers, vendors, and other teamleaders
- corresponding with customers and vendors via email regarding current work orders, quotes, and parts
- updating our various customer web portals regarding work orders
- reviewing work orders for accuracy, spelling, and specific detail
- managing and reviewing technician's time for your area
- ordering parts and scheduling repairs in the most cost effective manner with a high degree of customer service
Required Skills:
- Microsoft Office Suite
- Time Management
- Working independently while operating as part of a Team
- Phone and Correspondence Skills
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office Suite: 2 years (Required)
- Dispatching: 2 years (Required)
Location:
- Longview, TX (Required)
Ability to Commute:
- Longview, TX (Required)
Work Location: Remote
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