Front Desk Agent

The Comfort Inn University Missoula is looking for a stellar front desk agents (up to 5 shifts per week) to join our team! Two shifts will be on Saturday & Sunday either 7am-3pm or 3-11 pm. The hotel operates 24 hours a day, 7 days a week, 365 days a year. Team members are expected to work varying shifts including weekends and holidays. Enjoy an excellent hourly wage, travel discounts, and the opportunity for growth. Must be available to work on weekends.

DUTIES AND RESPONSIBILITIES:

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Possesses and maintains thorough knowledge of hotel and area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Prior experience in hospitality industry or equivalent preferred
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds

COMPETENCIES:

• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Occasionally required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds

UM STUDENTS - We're flexible with Class schedules! Apply today.

Associate must pass a background check and drug test for all substances (excluding Marijuana).

• Medical/Dental/Vision Available
• Paid Vacation Available to Full-time employees
• Travel Discounts at all Choice Hotels (Comfort Inn, Comfort Suites, Quality Inn, etc.)
• Signing Bonus after 90-day evaluation in good standing
• Pay raise after 90-day evaluation in good standing

We look forward to meeting you!

Comfort Inn University

1021 E. Broadway Missoula, MT 59802