Universal Banker II

Summary:

The Universal Banker II builds, maintains, and strengthens Bank customer relationships by delivering an excellent customer experience. This position greets customers promptly, performs transactions accurately and timely, and opens deposit accounts that meet the customers’ financial needs. The Universal Banker II works with the operations and sales teams to achieve personal, branch, and Bank goals while adhering to compliance and operational procedures as well as applicable regulatory standards, requirements, and policies. This position supports the Branch Manager in a leadership role to other branch staff and assists with operational tasks to ensure the successful operation of the branch.

Essential Duties and Responsibilities:

· Mentors Universal Associates and Universal Banker Is to ensure personal and branch goals are achieved.

· Assists Universal Associates and Universal Banker Is in decision-making.

· Assumes a leadership role in the branch to assist or in the absence of the Branch Manager.

· Provides exceptional customer service by promptly greeting customers and fulfilling their sales and service needs in a friendly and professional manner.

· Accepts and accurately processes a variety of financial transactions for customers, including typical consumer and business transactions, such as, cash checks, process deposit account withdrawals and loan payments, order checks, etc.

· Responsible for cash drawer, follows proper balancing procedures, maintains appropriate cash levels, and reports outages within the parameters of the established guidelines.

· Identifies transactions that require a Currency Transaction Report (CTR) and accurately prepares CTR.

· Processes wire transfers within Bank guidelines.

· Identifies sales opportunities to cross-sell other products or refer to other departments as appropriate to meet their financial needs and to achieve personal and branch goals.

· Completes or ensures completion of daily branch operational functions and security tasks, including but not limited to, Automated Teller Machine (ATM) management, vault balancing and reconciliation, and check imaging.

· Effectively utilizes Bank applications and software programs necessary for performing position duties and promotes effective use to Universal Associates and Universal Banker Is.

· Seeks ways to improve processes to enhance the customer experience.

· Reviews and maintains expert knowledge of products, fees, and policies and stays current on Bank offerings to make product suggestions.

· Provides account servicing and maintenance and assists with customer problem resolution in accordance with all established procedures and regulations.

· Recognizes sales opportunities when responding to customer inquiries or information requests.

· Ensures safe and timely opening and closing of the branch.

· Advises customers on appropriate deposit accounts that meets their needs, opens consumer and small business deposit accounts in a professional manner, and follows Bank procedures and policies.

· Identifies cash management opportunities for business customers and makes referral.

· Process consumer and Home Equity loans from application to close, including but not limited to, interviews loan customers, prepares and processes applications and documentation, and prepares necessary loan tracking reports.

o Requires S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.

· Proportion of time spent on teller, new account, and loan application duties will vary depending upon branch traffic.

· Identifies and recommends opportunities for increased efficiencies as appropriate.

· Researches, compiles, and prepares reports, manuals, correspondence, or other information required by management or regulatory agencies.

· Complies with government, regulatory, and Bank policies and procedures.

Education and Experience:

• High school diploma or equivalent required.

• Minimum of three years of Banking and/or demonstrated sales experience required.

Skills, Knowledge and Performance Expectations:

• Demonstrates leadership and support in all aspects of the branch and demonstrate ability to oversee the branch in the absence of the Branch Manager.

• Demonstrates proficiency of Tier III authorities (see Tier III attachment) pertaining to check signing, core authorities, and transaction limits.

• Meets required sales and referral goals as established.

• Strong ability to identify, evaluate, and resolve customer financial needs.

• Completes online and other trainings as required and within the given timeframe.

• Interacts confidently with customers.

• Proficient cash handling and/or payment transaction experience while following established processing procedures and controls.

• Demonstrates proficiency of the Bank’s core system and other software programs as it pertains to processing transactions, opening consumer and small business deposit accounts, and opening consumer and Home Equity loans.

• Expert knowledge of consumer and small business products and services to better serve Bank customers.

• Communicates effectively, verbally and in writing, with others in a timely and friendly manner.

• Demonstrates proficiency with Bank applications, software, and Microsoft Office programs.

• Expertly works under demanding time constraints and expectations, including prioritizing and handling multiple tasks throughout the day.

• Works in both autonomous and team settings.

• Efficiently performs the essential duties and responsibilities of the position.

• Models a respectful, diverse, inclusive and collaborate work environment.

• Demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

• Consistently attends work, meetings, and required training or staff events.

• Participates in community activities to promote the organization and to build goodwill.

Work Environment and Physical Requirements:

• Position is located at an appropriate PS Bank location that requires working indoors in environmentally controlled conditions.

• Ability to travel to other Bank branches, including corporate headquarters.

• Ability to tolerate moderate noise levels and a fast-paced retail environment.

• Ability to stand for prolonged periods.

• Ability to perform repetitive movement by constant operation of all office and computer equipment as required to perform position, such as a computer, copier/printer, fax, calculator.

• Ability to communicate with others to exchange information through telephone conversations, electronic mail, writing letters and memos and face-to-face discussions with individuals or teams.

• Ability to lift objects on a limited basis of approximately 20 pounds.

The work environment and physical requirements described provide a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, requirements, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Referral program

Physical setting:

• Office

Schedule:

• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Required)

Ability to Commute:

• Wyalusing, PA 18853 (Required)

Ability to Relocate:

• Wyalusing, PA 18853: Relocate before starting work (Required)

Work Location: In person