Claims Manager

Requisition: 73681

PSEG Company: PSEG Services Corp.

Salary Range: $ 121,300 - $ 242,600

Incentive: PIP 20%

Work Location Category: Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is directly responsible for the oversight of the day-to-day operations of the Corporate Claims team that primarily handles third party claims and financial recovery matters on behalf of the utility, PSE&G. The responsibilities of the position include claims management, staffing, performance management, personnel development and identification of processes to support and improve efficiency and performance. The position oversees a team of approximately 35 claims associates and directly reports to the Vice President, Deputy General Counsel, and Chief Litigation Counsel.

Job Responsibilities

• Manages a team engaged in handling third party personal injury and property damage claims, financial recovery claims, and claims related to facility relocation. This function oversees both litigated and non-litigated claims.
• Coordinates and directs investigations of and responses to incidents involving utility-related equipment where there is exposure to potential legal claims.
• Directs the preparation of communications on major incidents and investigations for internal and external stakeholders including the Company’s insurers as appropriate.
• Oversees the setting and adjustment of reserves and assists in providing settlement recommendations to the appropriate delegation of authority level.
• Directs the investigation and review of claims to ensure that settlement and payment of claims are in accordance with state and federal laws, tariffs and company practices and procedures.
• Supports the Chief Litigation Counsel and litigation in-house and outside counsel in defending litigated claims. Attends mediations, arbitrations and settlement conferences as the company’s representative with settlement authority. Serves as the representative for the company in litigation when necessary.
• Researches and resolves escalated claims and customer calls.
• Hires, mentors and develops claims associates including setting performance standards and monitoring performance.
• Tracks and analyzes claims-related metrics and data and proactively utilizes that data to advise the business on initiatives to prevent claims incidents;
• Directs the regular evaluation of all claims processes to identify best practices and technologies in order to continuously improve the PSEG claims program.

Job Specific Qualifications

Basic Qualifications:

• Bachelor’s Degree and a minimum of 10 years of experience in insurance claim industry, utility industry, or related field, conducting, documenting, and investigating claims; OR without a Bachelor’s Degree, 15 years of experience in insurance claim industry, utility industry, or related field, conducting, documenting, and investigating claims.
• Excellent verbal and written communication skills; ability to synthesize the results of investigations and provide clear briefings to senior executives.
• Strong customer service focus and negotiation skills.
• Ability to exercise high degree of judgment and discretion.

Preferred Skills:

• Experience managing the activities of a team conducting investigations of claim matters.

Minimum Years of Experience

10 years of experience

Education

Bachelor in Data Needed

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.

PEOPLE WITH DISABILITIES:

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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