What are the responsibilities and job description for the Customer Service Associate position at PSI Virginia?
We are on a mission to break down barriers in the communications and consulting industry by delivering engaging customer support and memorable product experiences. Our Customer Service Associates show relentless determination to succeed and be driven by our company’s mission to help grow our clients’ brand. A career with us provides endless income potential and provides you the opportunity to grow in a professional setting that emphasizes and values relationships and integrity.
Customer Service Associate Responsibilities:
- Utilize all avenues to solve a customer's concern, but if you can't, explain the why with an empathetic ear and communicate with sales management for assistance
- Attend regular meetings with fellow Client Service Representatives and sales supervisors and qualified sales management to receive coaching and feedback on how to improve client acquisition and sale
- Providing above-and-beyond, fantastic client service by establishing trusting relationships with clients and providing them with the best sales experience imaginable
- Work cross-functionally to identify ways to enable world-class customer service and sales practices at scale
- Establish and update accurate client information files in an online system and ensure clients receive all necessary follow-up information
- Secure, analyze and protect sensitive personal and financial information following company compliance guidelines
Customer Service Associate Requirements:
- Genuine excitement when you can turn someone's day around
- Naturally, go above and beyond for others
- Disciplined and resourceful to meet the demands in a structured team-based environment
- You are energetic, self-motivated, self-starting, and self-assured
- Bilingual, fluent in both English and Spanish, a plus!
- Prior experience as a Client Relations Representative, Customer Service, Sales, or Consumer-Facing positions
Job Type: Full-time
Pay: $15.00 - $21.13 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
Salary : $15 - $21