What are the responsibilities and job description for the Associate Renewal Sales Representative position at PTC?
Associate Renewal Sales Representative
Portland, Maine
Kepware industrial connectivity solutions are software licenses that are sold by the inside sales and strategic account teams to end-users, systems integrators, OEMs and various types of resellers. All newly purchased software licenses come with 1 year of support and maintenance. The Kepware Renewal Sales team is responsible for pursuing renewal opportunities the year after a customer initially purchases their Kepware licenses. Renewal sales reps each have a pipeline of renewal opportunities to pursue (typically divvied up by region) each quarter, and they work towards a team incentive number.
Renewal representatives work closely with the inside sales and strategic accounts teams to ensure customers are renewing the correct license, and in many cases, co-termed with their entire Kepware inventory. Renewal sales reps also work closely with technical support to ensure that any customer that opens a case with regards to a software issue is doing so with a license that is under an active support and maintenance contract.
Day-To-Day:
You will be responsible for maintaining a renewal sales pipeline to inform clients of their upcoming renewals and work with them to consolidate contracts. This involves sending initial renewal notices to the customer, following a set follow-up cadence, keeping track of all incoming deals for a quarter, and closing deals to hit our team incentive number.
You work on in-bound case requests for customers who contact Kepware that are not under active support and maintenance contracts. This will involve informing the customer that their support contracts have lapsed and working to get them back under active contracts. You may also take on improvement projects to enhance our sales process and grow our renewal rate.
Preferred Skills and Knowledge:
Basic Qualifications:
Portland, Maine
Kepware industrial connectivity solutions are software licenses that are sold by the inside sales and strategic account teams to end-users, systems integrators, OEMs and various types of resellers. All newly purchased software licenses come with 1 year of support and maintenance. The Kepware Renewal Sales team is responsible for pursuing renewal opportunities the year after a customer initially purchases their Kepware licenses. Renewal sales reps each have a pipeline of renewal opportunities to pursue (typically divvied up by region) each quarter, and they work towards a team incentive number.
Renewal representatives work closely with the inside sales and strategic accounts teams to ensure customers are renewing the correct license, and in many cases, co-termed with their entire Kepware inventory. Renewal sales reps also work closely with technical support to ensure that any customer that opens a case with regards to a software issue is doing so with a license that is under an active support and maintenance contract.
Day-To-Day:
You will be responsible for maintaining a renewal sales pipeline to inform clients of their upcoming renewals and work with them to consolidate contracts. This involves sending initial renewal notices to the customer, following a set follow-up cadence, keeping track of all incoming deals for a quarter, and closing deals to hit our team incentive number.
You work on in-bound case requests for customers who contact Kepware that are not under active support and maintenance contracts. This will involve informing the customer that their support contracts have lapsed and working to get them back under active contracts. You may also take on improvement projects to enhance our sales process and grow our renewal rate.
Preferred Skills and Knowledge:
- Detail Oriented
- Excellent communication and comprehension skills both written and verbal
- Customer focused. Confidence working with clients and building sales rapport
- Driven for results and self-development
- Excellent priority setting skills, self-discipline
- Salesforce experience is preferred
- Proficient in Microsoft Office (Excel and Word specifically)
Basic Qualifications:
- Bachelor's Degree
- 1-2 years sales experience is preferred
Benefits:
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Sales Consultant
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