What are the responsibilities and job description for the Retention Sales Representative position at PTC?
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
What you will do in the role:
- Work with Sales, Legal, Deal Desk, and Finance team as needed
- Manage initial renewal contract negotiations with customer, and escalate if necessary
- Process customer license audits to Sales and Customer Success teams and address discrepancies when necessary
- Provide excellent service to customer throughout the renewal process
- Ensure that renewals are completed prior to expiration date
- Manage pipeline of renewal quotes/orders
- Ensure CRM data integrity, using Salesforce and Salesforce CPQ such as forecasting, key activity tracking, etc.
- Communicate customer feedback to appropriate department
- Process all renewals monthly for assigned Arena customers and submit to the appropriate customer contact for processing
- Identify strategic opportunities through contract review and Sales collaboration
- Communicate company policies or any limitations that may impact customer requests
- Strategize alternative subscription options to customers if requests cannot be met
Preferred Skills and Knowledge:
- Ability to rapidly grasp technical and pricing concepts
- Strong customer service ethic
- Collaborates well with others
- Great attention to detail
- Loves to work independently
- Excellent ability to multitask
- Passion for analytical, problem solving and organizational skills
- Ability to escalate when needed
- Excellent communication skills with the ability to communicate company policies and limitations effectively
Preferred Experience:
- A minimum of 1-2 years contract renewal or inside sales experience
- Salesforce and Salesforce CPQ experience
Basic Qualifications:
BS or BA Undergraduate Degree
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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