Field Technician #ZR

Infinity inc, is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Savannah office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.  

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

POSITION RESPONSIBILITIES:  

Technical: 

• Configure, deploy, maintain, troubleshoot, and support client hardware both remotely and onsite. 

• Follow detailed processes to deliver consistent results 

• Installation and support of low voltage and fiber optic cabling 

• Installation of computer hardware, including workstations, servers, printers, and telephony devices 

• Installation of network hardware, including switches, routers, firewalls, and wireless access points 

• Provide support of backup and disaster recovery solutions 

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets  

• Provide onsite support as needed with assistance of remote technicians 

• Provide basic support of Microsoft’s core business applications and other line-of-business applications 

• Responsible for a wide range of hardware installations.  

Operational: 

• Assist with project tickets and new client onboarding 

• Escalate and schedule service tickets that require higher level or onsite support 

• Resolve RMM tickets 

• Thoroughly document tickets on a real-time basis 

• Consistently exceed defined Service Level Agreements 

• Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection 

• Document internal processes and procedures related to duties and responsibilities 

Requirements: 

• High school diploma or GED required; Bachelor's degree or certification preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Ability to lift to 55 pounds
• Problem-solving skills and mechanical aptitude
• Computer skills including Microsoft office
• Knowledgeable about all safety requirements

QUALIFICATIONS/SKILLS: 

• Strong verbal and written communications skills 

• Strong technical diagnostic skills 

• Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency 

• Technical awareness: ability to match resources to technical issues appropriately. 

• Understanding of technical support tools and techniques used to provide IT services  

• Typing skills to ensure quick and accurate entry of service request details. 

• Self-motivated with the ability to work in a fast-moving environment 

CREDENTIALS AND EXPERIENCE: 

• 1-2 years of break-fix and hardware installation experience 

• A Certification or completion within 90 days of employment 

• Associates or bachelor’s degree in computer science or related field preferred