Barback

JOB DESCRIPTION

Position Barback

DIVISION F&B

REPORTS TO F&B Manager

OVERVIEW

While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine, and unscripted – from people who are passionate, sincere, curious, empathetic, and social…who love making others feel good.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Barback is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs. The Barback comprehends the cocktail/beverage menus, assists bartenders to prepares drinks as requested by our guests and serves drinks to our guests either directly or via service staff if necessary.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:

· Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.

· Think and act like an owner.

· Be fully accountable for the people, product and profit within the hotel.

· Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.

· Ensure PUBLIC culture is enlivened in all aspects of the business.

· Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.

· Perform opening and closing procedures.

· Ensure that all procedures concerning bar tabs and the transfer of tables are met.

· Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.

· Up-sell food and beverage menu items.

· Must have working knowledge of a variety of alcoholic beverages, must retain and maintain knowledge of all food and beverage menu items.

· Check identification for proof of age when required.

· Provide food service as appropriate.

· Perform all necessary tasks for bar according to the standard operating procedure of the venue.

· Efficiently and properly performs all service and sequence of service standards.

· Set up and break down the bar area.

· Ensure that bar is stocked to par levels.

· Keep bar area free of trash.

· Ensure the correct preparation and presentation of a consistent level for all bar items prepared through production and demonstration.

· Ensure all juices, fruit and purees are at par levels, and rotates all juices, fruit and purees according to born on dates, on a daily basis.

· Maintain effective communication with Bartenders before, after and during service.

· Maintain stock of all inventory, glassware, ice, paper needs and garnishes, etc., in the bar area.

· Develop relationships with guests in order to provide personalized service.

· Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

· Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.

· Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.

· Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.

· Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.

· Ensure that PUBLIC reporting procedures are aligned with applicable SOP.

· Ensure all hotel and restaurant policies, standards and local laws are followed.

· Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.

· Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained and protected.

· Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring PUBLIC into disrepute.

· Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.

· Ensure compliance with all hotel policies and procedures at all levels.

REQUIRED SKILLS AND QUALIFICATIONS

· Expert in bar/restaurant operations and excellent working knowledge of all internal departments.

· Maintain a high level of personal appearance and hygiene at all times.

· Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.

· Must have the ability to report to work on time and when scheduled.

· Must have the ability to stand and/or walk for extended periods of time.

· Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.

· Actively use up-selling techniques to exceed guest expectations and increase revenue.

· Must have extensive experience in mixing, garnishing, and serving drinks.

· Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.

· Possess excellent interpersonal and communication skills.

· Possess excellent phone skills and be guest service oriented and proactive.

· Ability to maintain a positive and professional demeanor and composure at all times.

· Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.

· Have an upbeat, energetic, authentic and professional attitude at all times.

· Know how to participate in a team environment and assist other departments when needed, providing lateral service.

· All other responsibilities, tasks and special projects as assigned by leadership.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of one years’ experience
• A comprehensive, working knowledge of the hospitality business
• Ability to comprehend, read, write and speak English fluently

EEO M/F/M/V/D

Job Type: Part-time

Benefits:

• 401(k)
• Paid sick time

Physical Setting:

• Bar

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
PUBLIC requires team members to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Experience:

• Restaurant Experience: 2 years (Required)

Work Location: One location