What are the responsibilities and job description for the Manager, Operations position at Publicis Health Media?
PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of their healthcare journeys.
At PHM, we sit squarely at the intersection of Publicis Health, the largest Healthcare Communications network in the world, and Publicis Media, the number one buyer of media in the US. This gives us access to talent, technology and data to help us deliver the market-leading solutions that give our clients true competitive advantage.
While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.
At Publicis Health, we are united around one purpose: to create a world where people are equipped and motivated to take control of their health. We transform healthcare marketing and communications into healthcare engagement. We believe healthcare marketing is healthcare, fostering healthy conversations, healthy behaviors and healthy people.
The Media Operations Manager assists with financial management of media budgets and project management of media deliverables. Owns - brands with direct responsibilities. Lead project manager for assigned media and SEO jobs. Responsible for project management of media deliverables and day to day financials with oversight by Supervisor or above.
Key Responsibilities
Knowledge
- Understands various types of media programs. Understands the various financial requirements and how they are used by the agency/client. Proficient in Excel and MS Project
- Gain understanding of past scope, evaluate and recommend new approaches to scoping the work
- Gain understanding of media processes and media project management, supply input and assist with updating/revising processes
Internal: Operations, Tactics and Strategy
- Manager facilitates client financial discussions and has increasingly independent accountability
- Supervises Associates
- Project management for the life cycle of media deliverables including custom programs, SEO, etc. while managing project scope, budget and development schedule
- Proactive budget management and communication of budget status to stakeholders
- Ensures media team compliant with Working Media Process (reconciliation, budget trackers, etc)
- Weekly review of all Media budgets including fees and working media
- Facilitates media status meetings
- Completes monthly invoicing and client mandated finical documentation
Client Relationship
- Attends client status calls and financial meetings with client and provides timely follow-up
- Manages media deliverables and communications specs, program details and deadlines
- Maintain a relationship with the clients as the day to day point of contact
o Exhibits Integrity and Trust
o Exhibits Self Development
o Adherence to agency procedures (on-time and accurate timesheets, GDPs, 360 feedback)
Education and Experience
o Bachelor’s degree required
o Minimum of 2 years of related experience
Additional Information
All your information will be kept confidential according to EEO guidelines.