Computer Operations Supervisor

Purdue University
West Lafayette, IN Full Time
POSTED ON 5/11/2022 CLOSED ON 11/1/2022

Job Posting for Computer Operations Supervisor at Purdue University

What You'll Be Doing:

As the Computer Operations Supervisor, you will supervise Learning Spaces Operations non-exempt staff who support instructional technology in classrooms and other supported facilities. This includes support for calls from classrooms, direct support of technology in classrooms and support and training of individual instructors in classrooms. You will oversee the team that installs, monitors, replaces or repairs classroom equipment and be responsible for supervising the team’s efforts to address and resolve issues with current classroom technology as well as new classroom technologies. You will recommend shift staffing to Learning Spaces Operations Manager and determine individual service staff work schedules to ensure that Learning Spaces services and facilities are supported effectively, and that customer’s needs are met. In this position you will be responsible for implementing operational and University policies and procedures and proposing new or revised Learning Spaces Operations guidelines.


What We're Looking For:


Education and Experience
Must have:

  • Bachelor's degree in technical field, management, or related field
  • A minimum of six (6) months experience in IT support or related field
  • Equivalent combination of education and experience will be accepted
  • Experience supervising staff preferred


Skills:
Nice to have:

  • Excellent verbal and written communication skills
  • Demonstrated interpersonal, planning, problem solving and organizational skills
  • Ability to interact with a variety of customers in a professional manner
  • Ability to effectively guide, lead, and develop technical employees promoting team relationship skills and communication.
  • Excellent organization skills

Preferred:

  • Knowledge of University personnel and procedures. Knowledge and understanding of classroom technology needs and equipment

Additional Information:

  • All new hires will be expected to follow Protect Purdue
  • Purdue University will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA: Exempt (Not Eligible for Overtime)
  • Retirement Eligibility: Defined Contribution Waiting Period
  • Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
  • Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
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